The Teller position involves performing numerous functions including processing deposits, withdrawals, posting to general ledger accounts, cashing negotiable items, processing loan payments, savings bonds, and cashier’s checks. The role also includes promoting the bank’s products and services and providing excellent customer service. The Teller is responsible for the efficient, effective, and accurate performance of Teller functions, representing the bank in a courteous and professional manner. This includes receiving and processing deposits, loan payments, and cashing checks and other negotiable instruments for clients. The Teller examines documents for endorsements and negotiability, processes transfers between accounts, and sells traveler’s checks, official checks, and money orders. They also process credit card cash advances, verify and balance cash daily, and detect and resolve discrepancies promptly. A key aspect of the role is to offer other Bank products to meet customer needs and strengthen the relationship, aiming for no more than one proof error within a 30-day period. The Teller must consistently follow Teller procedures and adhere to compliance requirements. Additionally, the role involves establishing and maintaining effective, professional business relations with clients, ensuring client requests and inquiries are promptly resolved, and operating an online teller terminal while maintaining the privacy of customer information. The Teller is also responsible for maintaining the Bank’s quality reputation and establishing effective coordination and working relationships with area personnel and management, assisting as needed and keeping the supervisor informed of activities and concerns. This includes completing required reports and records accurately and promptly, and attending meetings and training classes. The Teller may also perform night drop functions and related clerical duties, ensuring work areas are clean, secure, and well maintained, and cross-selling Bank products and services.
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Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED