Teller

Citizens Bank•Big Bend, WI

10h•Onsite

About The Position

At Citizens Bank we help people, businesses, and communities achieve financial success to build a better future. We are seeking a full time Teller to join our Big Bend Branch team. This role is responsible for handling basic transactions for customers in a friendly and efficient manner, in conformance with established policies and procedures. The Teller will also maintain and balance a teller window, provide high quality customer service, and cross-sell Bank products and services.

Requirements

High School Diploma or GED required
6 months or more related experience in customer service and cash handling required
Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act and the requirements of the Office of Foreign Assets Control
Must follow policies and procedures to minimize risk by exercising good judgment, raising questions to management, and adhering to policy guidelines
High level of professionalism
Basic computer skills, using Word, Excel, Internet, e-mail, and other date or software programs and applications
Professional communication skills
High level of confidentiality
Excellent organizational skills
Accuracy
Teamwork

Nice To Haves

Prior banking experience preferred

Responsibilities

Represents the Bank to customers in a courteous, professional manner
Processes transactions in an enthusiastic, courteous, and prompt manner in conformance with policies and procedures
Provides customers with outstanding service
Cross sells Bank products to customers
Maintains and balances a teller drawer
Views basic account history and answers account questions
Processes Vertex transactions including but not limited to deposits, withdrawals, loan payments, check cashing, money orders, cashier's checks
Answers the phone and assists customers as needed
Processes check orders/reorders
Processes cash advances
Processes stop payments
Processes changes of address
Processes coin orders
Processes wire transfers
Unlocks and resets digital banking access
Processes Add on CD deposits/batching
All other duties as assigned
Safe Deposit Box access (may be assigned based upon branch need)
Vault (may be assigned based upon branch need)
Override authority (may be assigned based upon branch need)
Basic consumer account closure (may be assigned based upon branch need)
Create debit cards for consumer checking accounts (may be assigned based upon branch need)