Teller- Lancaster Downtown Office

Park National Bank•Lancaster, OH

10h•Onsite

About The Position

The Teller position at the Lancaster Downtown Office is responsible for serving customers, prospective customers, and bank associates promptly and professionally. This role involves timely and accurate transaction processing, projecting a professional bank image, and referring customers to subject matter experts for loans and deposits. The Teller will also complete ongoing training to enhance product knowledge, digital product knowledge, financial services, and sales skills. They will utilize their knowledge to assist customers and suggest suitable products and services, while also protecting bank assets by adhering to all security and regulatory procedures. Additionally, the Teller will participate in in-branch communication and promotion activities, communicate recommendations for improved workflow, and maintain awareness of the bank's compliance requirements and risk management concepts. A consistent, high level of service within Serving More standards is expected, along with other duties as assigned.

Requirements

High School Diploma or Equivalent required
Interpersonal/Customer Service Skills
Written and Verbal Communication
Ability to understand and follow directions
Adaptable to change
Basic Computer Skills
Organizational Skills/Detail Oriented
Able to Multi-Task or Juggle Priorities
Ability to work as part of a team
Active listening skills with an ability to proactively identify and recommend products and services
Ability to work independently and handle basic customer issues

Nice To Haves

0-2 years prior cash handling, sales, or customer service experience preferred

Responsibilities

Serve customers, prospective customers and bank associates promptly and professionally and in full accordance with Park Promises and Serving More standards.
Complete transaction processing timely, accurately, and in accordance with bank procedures.
Project the bank’s professional reputation through knowledgeable, courteous interactions with customers and prompt resolution of requests, inquiries or issues.
Refer loan and deposit customers or prospects to subject matter experts.
Complete ongoing product knowledge, digital product knowledge, financial services and sales-oriented training in addition to all required course training to sustain broad base of product, service and sales knowledge.
Utilize product knowledge to assist customers and suggest products and services to meet their needs.
Protect bank assets by adhering to all processes, policies and standard operating procedures related to branch and cash security, negotiable instruments, information security, and Federal, State or Local regulations impacting teller activity and branch operations.
Complete periodic in-branch communication and promotion activities specific to the office, if applicable.
Communicate recommendations for improved work flow and service to customers.
Maintain awareness of and adherence to Bank’s compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks.
Deliver a consistent, high level of service within our Serving More standards.
Other duties as assigned.