Teller

PNC Bank•Myrtle Beach, SC

19h•Onsite

About The Position

At PNC, the people are the greatest differentiator and competitive advantage. The company is united in delivering the best experience for customers and fosters an inclusive workplace culture where all employees feel respected, valued, and have an opportunity to contribute to the company’s success. This Full Time Teller position is within PNC's Retail Banking organization and will be based in Myrtle Beach, SC. PNC operates as an in-office company, promoting a collaborative and supportive culture. Candidates are encouraged to discuss workplace expectations, branch hours, and shift details with their recruiter and hiring manager. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. The role involves delivering a unique customer experience focused on improving financial wellbeing and building loyalty, processing various customer interactions, and educating customers on financial alternatives. It also includes identifying banking opportunities, making appropriate referrals to branch staff, and engaging with customers in the lobby to position PNC products. The Teller will educate customers on managing financial transactions using technology and resources, apply product and procedural knowledge to solve problems, and adhere to all policies and procedures with sound judgment. Ensuring efficient and accurate completion of daily teller and branch operations and maintenance transactions is also key. Employees are expected to be Customer Focused, aligning decisions with customer needs and satisfaction, and Managing Risk, assessing and managing risks according to PNC's Enterprise Risk Management Framework.

Requirements

Accuracy and Attention to Detail
Addressing Customer Needs
Banking Products
Digital Awareness
Effective Communications
Fraud Detection and Prevention
Managing Multiple Priorities
Matrix Management
Problem Solving
Understanding Customer Needs
No prior experience required.
No university / college degree, high school diploma, GED, or any significant experience or product knowledge is required to accomplish primary duties.
No required certification(s).
No required license(s).

Nice To Haves

Accountability
Banking
Client Loyalty
Customer Experience (CX)
Customer Service
Identifying Opportunities
Leveraging Technology
Proactive Sales

Responsibilities

Deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
Process a variety of customer interactions.
Educate customers on alternatives available for their financial interactions.
Identify banking opportunities during the customer interaction and refer as appropriate.
Identify opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
Perform lobby engagement activities to connect with customers and position PNC products to meet their needs.
Educate customers on options for managing financial transactions by leveraging technology, tools and resources.
Apply product and procedural knowledge to solve customer's problems.
Adhere to all policies and procedures, demonstrating sound judgment within established limits.
Ensure teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.
Be Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Be Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.