Teller

NORTHWESTERN BANK•Thorp, WI

1d•Onsite

About The Position

Northwestern Bank is seeking a full-time Teller for its Thorp Branch. This role serves as the primary point of contact for customers, processing financial transactions, assisting with account services, and supporting daily branch operations. The ideal candidate is detail-oriented, dependable, and committed to providing exceptional customer service while maintaining accuracy, security, and compliance with Bank policies and procedures. Strong communication skills, accurate cash handling, and the ability to identify customer needs are essential. This position offers the opportunity to build customer relationships, contribute to branch success, and support the financial needs of the communities served.

Requirements

Must have earned or be in the pursuit of a high school diploma or equivalent program.
Previous customer service experience preferred.
Demonstrates a friendly, courteous, and professional customer service attitude.
Possesses basic mathematical skills (add, subtract, multiply, divide, fractions, percents, decimals).
Operate a computer in a Windows environment for word processing, e-mail, internet/intranet and other bank specific software.
Utilizes a variety of office equipment including computer, calculator, printer, fax/scanner/copier, and multi-line telephone.
Exhibits excellent verbal communication skills for interacting professionally with customers (in both pleasant and difficult situations) and relating to other employees.
Maintains the integrity of highly confidential customer and Bank information.
Has the ability to deal effectively with time pressures and stress that can change hourly depending on the level of customer activity.

Responsibilities

Serves customers with their accounts at teller windows and/or drive up windows by completing a variety of transactions according to Bank policy and procedure.
Accepts and processes deposits, withdrawals, transfers monies, cashes checks and bonds, fills coin/currency orders.
Accepts loan payments, and utility payments.
Process the purchase of money orders gift cards and cashier checks.
Processes cash advances.
Enters transaction information into computer and prints receipts for customer giving cash back when appropriate.
Transactions may be completed over the telephone.
Opens, processes and records night deposits.
Processes mail transactions, telephone transfers and credit card advances.
Cash in savings bonds.
Performs other customer services such as helping customers with check orders, updating customer addresses and account records by completing change of address forms, assisting customers with telephone transfers and inquiries.
May open or close savings, checking and CD accounts at Branches, or assist in gathering the needed information for this process.
Balances cash drawer according to accepted procedure.
Notifies supervisor if there are problems or concerns.
Counts cash and runs coin counter as needed, maintains adequate supply of cash on hand.
May need to strap cash, roll coin, and sort out mutilated money.
Professionally promotes and sells additional Bank services.
Recognizes additional customer needs and refers to appropriate department for assistance.
May be required to order gift cards and related supplies, check-in and verify receipt of gift card orders, balances cards received/sold to G/L daily, pays for cards purchased, and keeps records.
May be responsible for balancing vault cash and coin machine according to established procedures.
May be responsible for balancing money order machine at end of day.
May be responsible for maintaining and balancing ATM machine.
Performs opening and closing duties according to established schedule and procedures.
Knows and strictly follows all security and internal control procedures.
Notifies supervisor immediately of any suspicious activity or questionable transactions.
May have responsibility for location security duties including enabling security system and opening and closing vaults.
May assist customers with safe deposit box requests.
Opens and closes safe deposit box accounts, processes payments and other billing activities, etc.
Timely completion of required online training courses.
May need to assist or serve as back-up for the Senior Teller, which may include determining how much money to buy and sell from/to vendor and preparing money for pickup from the vendor.
May be required to balance and OFAC cashier checks.
May need to request or order supplies from Main Bank or other vendors.
May need to occasionally test alarms on vault, night deposit, and hand-held devices.
May need to clean coin and currency counters and image scanners.
May perform general office duties including answering/transferring phone calls, preparing incoming/outgoing mail, making copies, requesting maintenance service, etc.
May need to perform light janitorial duties including, dusting, vacuuming, wet mopping, and light shoveling.
Attends teller and other staff and training meetings as required.
May operate Image Formula scanner to image branch work.
May be asked to serve as a Notary Public and notarize official government documents.
May need to gather information from customers for new account opening.
Other duties as may be necessary to fulfill the responsibilities of this position.