Teller Bilingual Part Time El Paseo

Wells Fargo Bank•Las Cruces, NM

13h•Onsite

About The Position

Wells Fargo is hiring a bilingual Teller for its National Branch Network in a customer-focused role supporting everyday banking needs through in-branch interactions. The Teller accurately processes transactions and provides a welcoming, reliable customer experience. As a primary point of contact, the Teller represents the branch through attentive service, careful work, and genuine care for customers. The role builds foundational retail banking skills. Tellers learn about customers’ needs, introduce helpful products, services, and digital tools, and connect customers with a banker for detailed product conversations. They work closely with branch teammates to support daily operations and a consistent customer experience. Wells Fargo provides training, coaching, and a team-based culture to support career growth and mobility. The position is part-time and located at 2505 El Paseo Rd, Las Cruces, New Mexico. The schedule includes Saturdays. Applicants must pass a required language assessment. This position is not eligible for visa sponsorship.

Requirements

At least 6 months of experience interacting with customers, or equivalent demonstrated through work experience, training, military experience, education, or a combination of these.
Bilingual speaking and listening proficiency in Spanish and English.
Ability to work a schedule that includes Saturdays.
Must take and pass the required language assessment.

Nice To Haves

Experience in customer-facing roles, with strong attention to detail and the ability to accurately process transactions across multiple systems in fast-paced environments.
Strong verbal communication and active listening skills, including the ability to understand needs, ask effective questions, and clearly explain solutions.
Ability to follow policies, procedures, and controls while maintaining accuracy and accountability.
Cash-handling experience.
Ability to quickly build accuracy, confidence, and consistency in customer transactions.
Professional, integrity-driven approach focused on building trust through reliable service.
Ability to recognize potential risk, ask questions, and appropriately escalate concerns to protect customers and the organization.
Ability to understand customer needs, identify referral and service opportunities, and educate customers on digital banking tools.
Strong collaboration and relationship-building skills.
Organized and adaptable, with the ability to prioritize effectively in a dynamic, customer-focused environment.
Ability to resolve routine customer concerns with sound judgment and professionalism.

Responsibilities

Accurately process routine transactions, including deposits, withdrawals, payments, and check cashing.
Welcome customers, understand their needs, and guide them to efficient banking options, including digital tools, self-service options, or the appropriate team member.
Build customer relationships, listen to understand everyday financial needs, and connect customers to relevant information, services, digital tools, or bankers.
Identify potential product or service needs, introduce solutions at a high level, and refer customers to a banker for detailed guidance.
Complete transactional and operational activities accurately, exercising sound judgment and managing risk in accordance with policies and controls.
Communicate clearly and use active listening to clarify customer needs and provide simple solutions or next steps.
Collaborate with branch teammates, follow leadership direction, and escalate complex situations as needed.
Resolve routine customer questions or concerns and escalate more complex issues to ensure timely resolution.
Follow applicable risk and compliance programs, policies, and procedures; identify and escalate issues and make sound risk decisions.