Teller

Southern Michigan Bank & Trust•Centreville, MI

23h

About The Position

This part-time Teller position delivers high-quality customer service by explaining and processing financial services, maintaining accurate records, and following organizational policies and procedures. The employee is expected to maintain a positive, respectful, and professional attitude; communicate regularly with a supervisor; manage time and priorities effectively; meet departmental productivity standards; protect confidential bank and customer information; and participate in required staff and departmental meetings. Other duties may be assigned. The Teller handles regular teller transactions and supports customers throughout their banking relationship. The role includes identifying customer needs, explaining and referring customers to bank products and services, assisting with accounts and consumer loans, supporting branch operations and business development, and maintaining the branch’s appearance and security. The Teller may open, close, and lead the branch when management is absent, process transactions within assigned limits, and mentor or train incoming Tellers or Universal Bankers. The position requires a high school diploma or GED. Cash-handling, retail, or financial experience is preferred, and customer service experience is highly preferred. The employee must demonstrate professionalism, confidentiality, interpersonal and problem-solving skills, and the ability to perform the essential duties, with reasonable accommodation where applicable. The work environment typically has moderate, conversational noise.

Requirements

High school diploma or GED.
Ability to perform each essential duty satisfactorily and maintain confidentiality and professionalism.
Interpersonal and problem-solving skills.
Ability to provide positive, quality customer service to internal and external customers.
Ability to work with an open, willing-to-assist approach and work beyond normal job duties when circumstances require.
Ability to solve practical problems involving a variety of concrete variables where limited standardization exists.
Ability to interpret written, oral, diagram, or schedule instructions.
Ability to meet the physical demands of the position, including frequent lifting or moving of up to 15 pounds and occasional lifting or moving of up to 25 pounds.
Ability to meet the stated vision demands, including close and distance vision, color vision, depth perception, and adjustment of focus.

Nice To Haves

Cash-handling, retail, or financial experience is preferred.
Customer service experience is highly preferred.

Responsibilities

Build and maintain customer relationships by providing high-quality customer service.
Assist customers from start to finish, acting as a full relationship manager.
Perform normal daily teller duties.
Interview customers to obtain information and proactively sell bank products and services, including checking, savings, individual retirement accounts, certificates of deposit, and savings bonds.
Open and close accounts using needs-based techniques.
Explain consumer loan options, assist with applications, and complete loan closings professionally and compliantly.
Explain electronic services, Wealth Management, and Commercial/Mortgage loan services, and refer customers to those departments when possible.
Participate in outbound calling and business development efforts to support branch goals.
Resolve branch operations matters and support marketing initiatives.
Maintain a clean and professional work area, manage the lobby, and meet branch appearance standards.
Service, audit, and balance drawers, vaults, TCRs, PTM, coin machines, and other branch technology within established guidelines.
Prepare, verify, and order incoming and outgoing cash shipments.
Prepare and sign cashier’s checks, loan checks, and wires within assigned limits.
Open, close, and lead the branch during management absences.
Discuss and process overrides for less experienced tellers.
Mentor and train incoming Tellers and Universal Bankers.
Follow security, compliance, and regulatory requirements.
Complete required bank training, including security, fraud, compliance, and customer service training.
Maintain confidentiality and professionalism, communicate regularly with a supervisor, manage workload and time, meet productivity standards, and attend required meetings.
Perform other duties as assigned.