Teller

Glacier Bancorp, Inc.•Thompson Falls, MT

13d•Onsite

About The Position

The role of the teller is to provide outstanding service while accurately performing account transactions. Position uses knowledge of bank products and services to effectively cross-sell online banking services and to refer customers to other bank products. Promotes increased customer use of bank products and services to enhance customer satisfaction. Position complies with all banking laws and regulations.

Requirements

Minimum six months of cashier and/or customer service experience required.
A high school degree or GED is required.
Working knowledge of cash handling procedures; banking compliance regulations and guidelines related to area of responsibility; and bank products and services.
Skill in the operation and/or use of computer keyboard; office equipment, including calculators, copier, teller audit machines, coin and currency counters.
Basic computer skills with working knowledge or ability to learn various office software.
Communicate Effectively: both verbally and in writing with others in a clear, thorough, and timely manner using appropriate and effective communication tools and techniques.
Demonstrate soft phone skills by treating all internal and external customers in a polite and courteous manner.
Customer Service: We are community inspired and pride ourselves on offering exceptional service to both our internal and external customers. We expect you, as an employee, to support our values and visions of Integrity, Service and Success.
Teamwork: Demonstrate ability to work independently and as part of a team. Work cooperatively and effectively with others to set and achieve goals, help others, resolve problems, and make decisions that enhance organizational effectiveness.
Professionalism: Exhibit a professional manner in dealing with others; work to develop and maintain cooperative and positive working relationships; represent the bank in a positive manner; maintain credibility with others.
Ethical Behavior: Model high standard of honesty, integrity, trust, and openness. Understand and follow through with appropriate standards of conduct and moral judgment; willing to act outside the norm when needed to adhere to ethical principles. Communicate and demonstrate actions in a consistent manner. Respect others, regardless of individual capabilities, agendas, opinions or needs.
Confidentiality: Maintain strict confidentiality regarding any information obtained during performing job duties; adhere to Bank policies and procedures regarding confidentiality.
Quality Management: Adhere to guidelines, protocol, policies, and procedures and supervisory directives; improve and promote work quality; demonstrate accuracy, thoroughness, and attention to detail; strive to achieve good results.
Adaptability: Adapt positively to change; manage competing demands and effectively handle changes, delays and/or unexpected events with a positive attitude.
Planning and Organization: Prioritize, organize, and plan work; use time efficiently; and achieve results within time frames. Complete work in a timely, accurate manner and be conscientious about assignments and deadlines.
Judgment/Problem Solving: Display ability and willingness to make sound decisions; identify and resolve problems in a timely and positive manner; exhibit sound judgment; appropriately handles both routine and non-routine situations.
Individual Responsibility and Accountability: Accept responsibility for own work performance; accept responsibility for own actions and outcomes and does not blame others. Demonstrate willingness to take initiative in performing job duties, resolving issues, and making suggestions for improvement. Conduct follow-through and meets commitments and agreements in a timely manner; relied upon by others as a source of valid information.
Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators.
Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary.
Must be able to work extended hours or travel off site whenever required or requested by management.
Must be capable of regular, reliable and timely attendance.
Must be capable of climbing / descending stairs in an emergency situation.

Nice To Haves

Bank experience is preferred.

Responsibilities

Complete transactions in a timely and accurate manner, while exhibiting patience, attention to detail, and following guidelines and procedures.
Perform duties related to handling money/transactions including, but not limited to: processing deposits, withdrawals, and money transfers; processing credit card cash advances, foreign currency, and check transactions; completing Currency Transaction Reports; accepting safe deposit and loan payments; filling change orders; sorting, counting, and wrapping money for transfer to vault; operating coin machine.
Perform duties related to Teller Capture by scanning work at teller station, storing and destroying work based upon the retention record and emailing the Data Center at end of day with branch name and number.
Maintain accurate cash drawer and cash/negotiable instruments are in balance.
Maintain appropriate cash limits in drawer.
Document drawer overages/shortages.
Use knowledge of bank products and services to effectively cross-sell appropriate products and service to customers by referring to appropriate team members.
Actively participate in bank promotional activities.
Opportunity to demonstrate proficiencies to progress to Teller II and III as described in First Security Bank Teller Progression Plan.
Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
Maintain strict confidentiality of customer’s personal and financial information.
Develop and improve skills through training programs and regular feedback discussions with supervisors which help further professional development.
Participate in all training sessions and complete all assigned OnCourse compliance courses and achieve a passing score by due date.
Adhere to First Security Bank’s core values; represent the bank in a professional manner which includes a professional image, confidentiality, positive ‘can-do’ attitude, good attendance, punctuality, flexibility, and adaptability in meeting internal and external customer needs.
Display excellent customer service with both internal and external clients.
Embody First Security Bank’s “Welcome” tenets: Warm – Demonstrate warmth; be genuine and approachable, Engage – Engage with teammates and customers; be present in every interaction, Listen – Actively listen to employees and clients, Connect – Build relationships, connect with the community and teams, Opportunity – Seek out opportunities to serve others, Modify – Modify your approach to meet employees and clients where they are; style-flex and adapt as appropriate, Experience – Create a true experience for the client by providing exceptional customer service on their financial journey.
Must be capable of regular, reliable, and timely attendance to accomplish essential job functions including in-person contact with internal and external customers.
Position performs other duties as needed/assigned.