Teller Trainer

Liberty National Bank • Lawton, OK

15d

About The Position

Responsible for the overall operational and systems training of the Teller duties.

Requirements

• Two to five years of related experience, including time in preparatory or progressive roles.
• High school diploma or equivalent required.
• Demonstrated ability to train, coach, and develop employees, with a high level of influence, credibility, and trust.
• Strong communication skills with the ability to effectively engage senior management, branch operations leaders, trainees, and frontline staff. Daily interactions include explaining processes, providing guidance, and influencing outcomes.
• Proficient in developing clear, well-documented procedures and creating effective training materials.
• Strong organizational and time management skills, with the ability to independently plan, prioritize, and adapt training schedules as needed.
• Ability to tailor training approaches to meet diverse learning styles and maximize comprehension.
• Skilled in building relationships, navigating differing perspectives, and reinforcing decisions with professionalism and tact.
• Solid working knowledge of applicable banking regulations, customer service principles, and banking systems/technology, with the ability to quickly learn new applications.

Responsibilities

• Responsible for the initial and ongoing operational and systems training of Tellers.
• Identify Teller training and development needs through observation and consultation with management.
• Works in a team environment to produce programs that result in long-term improvement in employee knowledge, skills and abilities.
• Identifies questionable actions, operational inefficiencies and collaborates with staff to resolve or improve them.
• Manage the related training platforms for the bank. When applicable, assist other departments in usage of those platforms.
• Work with the Branch Coordinator on the development of Process Design, System Configurations, and Policy and Procedures to ensure effective operational consistency across the branches.
• Prepare and maintain Teller procedures (to include the existing Teller Manual).
• Ensure that training material and programs adhere to federal compliance regulations, laws, and bank policies.
• Travel – up to 75% travel may be required; majority of it will be day trips to other branch locations, however some overnight travel will also be required.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED