TELLER SUPERVISOR
About The Position
The Teller Supervisor leads and supports the Teller staff to ensure exceptional customer service, accurate transaction processing, compliant account opening, and effective cross-selling of bank products and services. This position provides leadership, coaching, and training while supporting daily branch operations. The Teller Supervisor is responsible for carrying out supervisory responsibilities in accordance with bank policies and applicable laws. Responsibilities include interviewing, training assigning and directing work, evaluating performance, addressing concerns, and resolving operational or customer issues.
Requirements
- High school diploma or general education degree (GED) required.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
- Must be able to perform each essential duty satisfactorily and maintain confidentiality and professionalism.
Nice To Haves
- Two years of teller or banking experience preferred.
- Prior leadership or training experience is strongly preferred.
- Experience with account opening, product referrals and cross-selling preferred.
Responsibilities
- Supervise teller staff including scheduling, training, coaching, and performance feedback
- Maintain operational controls including vault management, cash ordering, and dual control procedures
- Perform or assist with daily teller transactions and open accounts when needed to support branch operations and coverage
- Monitor teller performance and accuracy, ensure adherence to policies, procedures, and regulations
- Resolve complex transactions and provide support for escalated customer issues
- Lead branch audits, compliance reviews, and operational reporting responsibilities
- Collaborate with Branch Manager to enhance service, sales performance, and operational efficiency
- Coach staff on identifying customer needs and referring appropriate products and services including Commercial Loans, Mortgage services, e-Services, Credit Card services, Wealth Management services, and other solutions that meet customer needs
- Serve as a role model for customer service excellence, operational integrity and professional conduct
- Complete annual performance reviews for assigned employees
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
