Teller Supervisor - Elgin, IL

Old Second National Bank • Elgin, IL

2d • $21 - $27 • Onsite

About The Position

The Teller Supervisor position is responsible for managing the daily Teller function for a branch, including compliance with policies/procedures, customer service, and sales. This role ensures compliance with all regulatory, security, and bank policies and procedures relating to the Teller area. The supervisor provides teller staff with necessary training, motivation, and encouragement to ensure superior customer service and accuracy. They monitor staffing needs through scheduling to ensure proper coverage and are responsible for coaching each teller to assigned referral goals each month. This role also completes monthly and annual performance reviews utilizing teller performance records and the quarterly Teller Bonus Program, and implements and monitors this program. The Teller Supervisor maintains teller currency level requirements and orders sufficient cash to support the teller operation, conducts audits and security tests as scheduled, and interviews and hires staff. They make check/cash disbursement decisions and sign official checks, and coach staff to ensure quality back-up is available during the supervisor's absence. Additionally, they participate actively in the branch's efforts to reach assigned sales referral goals by meeting assigned individual goals. Additional responsibilities include participating in required in-house training sessions, working in a teller window as needed, monitoring timecards, completing required reports, and demonstrating flexibility in assisting other branch staffing needs. They remit special services items to ensure proper handling and maintain a sufficient supply of cashier’s checks, Money Orders, and other necessary supplies. The role also provides feedback on customer concerns relating to product features, pricing, new product development needs, and servicing. The Teller Supervisor has direct supervisory responsibilities, carrying out responsibilities in accordance with the company’s policies and applicable laws. This includes planning, assigning, and directing employee’s work; evaluating performance; rewarding and disciplining employees; addressing complaints, performance coaching, and resolving issues; and interviewing, hiring, and training.

Requirements

• High School (or equivalent) and two or more years of teller or banking experience; or equivalent combination of education and experience.
• Lift/push up to 50lbs.
• Must work onsite to perform responsibilities of this position and available during branch hours (Monday-Friday, 8:30am-5:30pm; Saturday, 8:30am-1am).
• Demonstrates excellent customer service skills.
• Good communication, interpersonal and organizational skills.
• Excellent attention to detail, accuracy in balancing and reconciliation.
• Demonstrates initiative, dependability, flexibility and good decision-making skills.
• Above average keyboard / computer, math and accuracy skills.
• Excellent interpersonal skills with ability to be a fair and effective supervisor.

Nice To Haves

• Some college level courses desirable.
• Five or more years banking experience and teller responsibilities preferred.
• Sales experience preferred.

Responsibilities

• Ensures compliance with all regulatory, security and bank policies and procedures relating to the Teller area.
• Provides teller staff with necessary training, motivation and encouragement to ensure superior customer service and accuracy.
• Monitors staffing needs through scheduling to ensure proper coverage.
• Responsible to coach each teller to the assigned referral goals each month.
• Completes monthly and annual performance reviews utilizing teller performance records and the quarterly Teller Bonus Program.
• Implements and monitors the quarterly Teller Bonus Program.
• Maintains teller currency level requirements and orders sufficient cash to support the teller operation.
• Conducts audits and security tests as scheduled.
• Interviews and hires and staff.
• Makes check/cash disbursement decision and signs official checks.
• Coaches staff to ensure quality back-up is available during the supervisor's absence.
• Participates actively in the branches efforts to reach assigned sales referral goals through meeting assigned individual goals.
• Participates in required in-house training sessions relating to sales, customer services, policies and procedures, compliance, product knowledge and Bank system.
• Works in a teller window as needed.
• Monitors timecards and completes all required reports.
• Flexibility in assisting other branch staffing needs.
• Remits special services items to ensure proper handling.
• Keeps a sufficient supply of cashier’s checks, Money Orders, and other supplies necessary for day-to-day operations of the teller area.
• Provides feedback on customer concerns relating to product features, pricing, new product development needs and servicing.
• Planning, assigning and directing employee’s work; evaluating performance; rewarding and disciplining employees; addressing complaints, performance coaching, and resolving issues; interviewing, hiring and training.

Benefits

• Base pay: $20.50 - $26.50/hour.
• Eligible to participate in the Retail Incentive Plan. Payment varies based upon sales referral activities and operational performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED