Teller Supervisor - Chicago Heights

Old Second National Bank • Chicago Heights, IL

16h • $21 - $27 • Onsite

About The Position

The Teller Supervisor position is responsible for managing the daily Teller function for a branch, including compliance with policies/procedures, customer service, and sales. The role involves ensuring compliance with all regulatory, security, and bank policies and procedures related to the Teller area. The supervisor provides training, motivation, and encouragement to teller staff to ensure superior customer service and accuracy. Key responsibilities include monitoring staffing needs through scheduling, coaching tellers to meet referral goals, conducting performance reviews, implementing and monitoring the Teller Bonus Program, maintaining teller currency levels, ordering cash, conducting audits and security tests, interviewing and hiring staff, making check/cash disbursement decisions, and ensuring quality back-up during absences. The supervisor also actively participates in branch sales referral goals. Additional duties include participating in in-house training, working as a teller when needed, monitoring timecards, completing reports, assisting with other branch staffing needs, remitting special services items, maintaining supplies, and providing feedback on customer concerns. The Teller Supervisor has direct supervisory responsibilities, including planning, assigning, and directing work; evaluating performance; rewarding and disciplining employees; addressing complaints; coaching performance; resolving issues; and interviewing, hiring, and training staff. For branches with vault management, responsibilities include processing mail deposits, coin orders, ATM transactions, commercial deposits, ordering money, sending currency shipments, and processing financial transactions while strictly following bank procedures and identifying fraudulent activity.

Requirements

• High School (or equivalent) and two or more years of teller or banking experience; or equivalent combination of education and experience.
• Lift/push up to 50lbs.
• Must work onsite to perform responsibilities of this position and available during branch hours (Monday-Friday, 8am-6pm; Saturday, 8am-1pm)
• Demonstrates excellent customer service skills.
• Good communication, interpersonal and organizational skills.
• Excellent attention to detail, accuracy in balancing and reconciliation.
• Demonstrates initiative, dependability, flexibility and good decision-making skills.
• Above average keyboard / computer, math and accuracy skills.
• Excellent interpersonal skills with ability to be a fair and effective supervisor.

Nice To Haves

• Some college level courses desirable.
• Five or more years banking experience and teller responsibilities preferred.
• Sales experience preferred.

Responsibilities

• Ensures compliance with all regulatory, security and bank policies and procedures relating to the Teller area.
• Provides teller staff with necessary training, motivation and encouragement to ensure superior customer service and accuracy.
• Monitors staffing needs through scheduling to ensure proper coverage.
• Responsible to coach each teller to the assigned referral goals each month.
• Completes monthly and annual performance reviews utilizing teller performance records and the quarterly Teller Bonus Program.
• Implements and monitors the quarterly Teller Bonus Program.
• Maintains teller currency level requirements and orders sufficient cash to support the teller operation.
• Conducts audits and security tests as scheduled.
• Interviews and hires and staff.
• Makes check/cash disbursement decision and signs official checks.
• Coaches staff to ensure quality back-up is available during the supervisor's absence.
• Participates actively in the branches efforts to reach assigned sales referral goals through meeting assigned individual goals.
• Participates in required in-house training sessions relating to sales, customer services, policies and procedures, compliance, product knowledge and Bank system.
• Works in a teller window as needed.
• Monitors timecards and completes all required reports.
• Flexibility in assisting other branch staffing needs
• Remits special services items to ensure proper handling
• Keeps a sufficient supply of cashier’s checks, Money Orders, and other supplies necessary for day-to-day operations of the teller area.
• Provides feedback on customer concerns relating to product features, pricing, new product development needs and servicing.
• Processes mail deposits which include loan payments, safe deposits, savings deposits, and checking deposits
• Processes coin orders for business customers and tellers requesting change
• Processes and balances all ATM transactions for all Bancorp ATMs for the entire bank
• Manages commercial deposits through armored services
• Orders money and sends currency shipments to other branches
• Accurately and efficiently processes customer/business customers financial transactions
• Strictly following bank procedures and identifying fraudulent activity to prevent potential losses to the bank

Benefits

• Base pay: $20.50 - $26.50/hour.
• Eligible to participate in the Retail Incentive Plan.
• Payment varies based upon sales referral activities and operational performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED