Teller Supervisor

Clear Mountain Bank•Bruceton Mills, WV

17h•Onsite

About The Position

Join Clear Mountain Bank as a Teller Supervisor at our Bruceton Mills branch. As a Teller Supervisor, you will be responsible for the vault functions and operational duties. This includes effectively managing the day-to-day customer service representative operations, scheduling and to ensure quality customer service. Additionally, this person will be responsible for performing customer service representative functions and handling any complex customer concerns. The Teller Supervisor will ensure that a high level of customer service is provided to customers utilizing the customer service representative services. Additionally, this person will make certain that customer service representatives are trained to provide customers with information about other bank products and services, providing other banking departments with cross-sales and referrals. Clear Mountain Bank: What drives us We care about our team and the communities we serve. Clear Mountain Bank is more than a local community bank; we are a team of passionate and dedicated individuals driven by integrity, value, service, and community. Thanks in large part to these standards, our team averages a tenure that doubles that of the national average. As our saying goes, we have roots where others have branches. And because of that, Clear Mountain Bank is committed to volunteering and supporting the various organizations in our community, as we have done for more than 130 years.

Requirements

High school degree or equivalent.
2-3 years experience working on a teller line.
This job requires skills needed in a typical office environment. This includes computer skills, communications skills, as well as utilization of office equipment.
Must have the capacity to work under stress and handle difficult situations.
Background and Drug Screening Required

Responsibilities

vault functions
operational duties
managing the day-to-day customer service representative operations
scheduling
ensure quality customer service
performing customer service representative functions
handling any complex customer concerns
ensure that a high level of customer service is provided to customers utilizing the customer service representative services
make certain that customer service representatives are trained to provide customers with information about other bank products and services
providing other banking departments with cross-sales and referrals