Teller Supervisor

Associated Bank • Waukesha, WI

8d • $17 - $25

About The Position

At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you. Associated Bank requires you to directly represent yourself and your own experiences during the recruiting and hiring process. Associated Bank conducts a thorough background check on all new hires. Role Summary As a Teller Supervisor at Associated Bank, you will lead a team dedicated to delivering exceptional customer service while ensuring smooth daily branch operations. You’ll support branch success by coaching tellers, enhancing customer relationships, and promoting financial solutions. This role offers the opportunity to build leadership skills and contribute to the overall success of the branch.

Requirements

• High school diploma or equivalent.
• 2+ years of customer service experience in a retail or banking environment.

Nice To Haves

• Previous leadership or supervisory experience in a financial or retail setting.
• Experience with cash handling and sales referral processes.

Responsibilities

• Lead and supervise teller staff to ensure efficient, customer-focused service.
• Perform and oversee customer banking transactions while resolving service inquiries.
• Coach and motivate tellers to identify customer needs and refer appropriate financial solutions.
• Ensure compliance with banking policies, procedures, and regulatory guidelines.
• Conduct regular cash counts and maintain operational accuracy of teller drawers and cash vault.
• Train, develop, and mentor team members on operational and service standards.
• Partner with the Branch Manager to maintain branch operational integrity and assist in their absence.
• Promote digital banking tools and customer channels to enhance the customer experience.

Benefits

• Retirement savings including both 401(k) and Pension plans.
• Paid time off to volunteer in your community.
• Opportunities to connect with others through our diversity-focused Colleague Resource Groups.
• Competitive salaries with professional development and advancement opportunities.
• Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits and much more.
• Personal banking, loan, investment and insurance benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees