Teller Supervisor

First Financial Bank•College Station, TX

1d•Onsite

About The Position

We’re always looking for bright individuals to join our growing organization. As a part of the First Financial Family, we will invest in your development and provide a dynamic work environment where you’re challenged, valued and empowered every day. We strive to be the best destination for the industry’s top talent, creating a diverse, collaborative workplace that celebrates innovation and change. We are one team, working together to get things done. Job Description: Office Location: College Station, Texas, United States SCOPE/CONTACTS: Incumbent has very frequent face-to-face and telephone contact with customers and must exercise good customer relations at all times. Incumbent will supervise other tellers. Results of work are checked, and physical effort required is above average. Normal work hours may include Saturdays. Incumbent has frequent contact with customers and with other departments. Customer contact is face-to-face and by telephone. Incumbent must deliver excellent customer service as required in the Customer Service First Culture. ESSENTIAL FUNCTIONS: Process financial transactions promptly and accurately. Strictly adhere to all bank policies and procedures. Prioritize client demands; Provide impeccable customer service. Communicate professionally with all clients and colleagues. Uphold understanding of all banking products and services, along with company systems and procedures. Provide guidance and assistance to teller staff as requested by the Teller Manager such as transaction approvals, resolution of customer service issues, workflow coordination, and training of new or less experienced tellers. Participate in job specific training, various bank training programs such as customer service, and comply with BSA, AML and all bank policies and procedures as required. Other duties as assigned. Actively participate in the Customer Service First program and support the values of the organization and follow established policies and procedures. Periodic travel to Abilene or other Bank Regions for training is required. Saturday hours and holiday hours may be a requirement based on your branch location’s hours of operation.

Requirements

A self-starting team player with High school diploma or GED.
3 years of previous teller experience within the financial institution industry.
Ability to maintain high level of confidentiality is required.
Computer proficiency and familiarity with Microsoft programs and impeccable written and verbal communication skills are necessary.
Must be comfortable working in a fast-paced environment with frequent interruptions and little to no supervision.
Position can be mentally and physically stressful, requires standing for most of the workday, and requires lifting, carrying, or moving heavy boxes or bags of currency and coin weighing up to 60 pounds.
Must be able to work flexible hours and/or extended hours as business requires.
Periodic travel to Abilene or other Bank Regions for training is required.
Saturday hours and holiday hours may be a requirement based on your branch location’s hours of operation.

Nice To Haves

Bilingual in English and Spanish.

Responsibilities

Process financial transactions promptly and accurately.
Strictly adhere to all bank policies and procedures.
Prioritize client demands
Provide impeccable customer service.
Communicate professionally with all clients and colleagues.
Uphold understanding of all banking products and services, along with company systems and procedures.
Provide guidance and assistance to teller staff as requested by the Teller Manager such as transaction approvals, resolution of customer service issues, workflow coordination, and training of new or less experienced tellers.
Participate in job specific training, various bank training programs such as customer service, and comply with BSA, AML and all bank policies and procedures as required.
Other duties as assigned.
Actively participate in the Customer Service First program and support the values of the organization and follow established policies and procedures.
Periodic travel to Abilene or other Bank Regions for training is required.
Saturday hours and holiday hours may be a requirement based on your branch location’s hours of operation.