Floating Teller Supervisor

TEN Credit Union•Nashville, TN

2d•$23 - $27•Onsite

About The Position

We are seeking a Floating Teller Supervisor to support our Middle Tennessee branches, with occasional travel to Cookeville and Johnson City. In this dynamic role, you will provide operational leadership, staff development, and exceptional service standards across multiple branch locations. This position is ideal for someone who enjoys variety in their work environment, excels in coaching teams, and is committed to delivering outstanding member experiences. At TENCU, we believe in building a team that is guided by our core values of Member-Centric, Integrity, and Innovation. While we take our work seriously, we don't take ourselves too seriously. We're a team of innovators driven by creativity, collaboration and, above all, the joy we find in what we do.

Requirements

General knowledge of credit union operations.
Strong understanding of regulatory requirements and organizational procedures.
Excellent analytical reasoning, judgment, and problem‑solving skills.
Strong verbal and written communication skills; multilingual skills a plus.
Ability to represent the credit union professionally in the community.
High level of confidentiality, organization, and ability to work independently.
Proficiency in computer applications, spreadsheets, and documentation tools.
Ability to work in a non‑smoking environment and travel to meetings or training.
High school diploma or equivalent required.
Some college in business or related field plus one year of management experience, OR Three years of experience in a credit union, bank, or financial institution operations role, including two years of management experience.
Ability to sit and work at a computer for extended periods.
Ability to drive a credit union vehicle.
Ability to lift up to 25 pounds.
To be hired for this position the candidate must pass a drug screen and background check

Responsibilities

Oversee day‑to‑day branch operations to support organizational goals.
Protect and maintain branch assets, including facilities, equipment, and cash controls.
Provide operational, technical, and procedural support to branches.
Supervise and coach Teller and Service Transaction Specialist staff to ensure high performance and service excellence.
Identify member needs and recommend appropriate products and services while monitoring cross‑selling performance.
Deliver timely coaching and corrective action when needed.
Conduct performance reviews and recommend promotions to the AVP of Branch Operations.
Develop and maintain operational procedures in partnership with Risk Management.
Perform account openings, account maintenance, and other platform functions.
Review and submit branch audits and Operations Status records.
Assess security needs and make recommendations to AVP of Operations.
Communicate operational status, goals, and development priorities with branch teams.
Support community outreach initiatives.
Monitor corrections, outages, shared branching, and documentation accuracy; process operational reports.
Maintain branch supplies, materials, equipment, and work areas.
Monitor branch performance against organizational goals.
Collaborate with Branch Operations and Marketing to increase membership and product awareness.
Perform other duties as assigned.