Teller Supervisor

Berkshire Bank • Springfield, MA

5h • $19 - $32 • Onsite

About The Position

Identify customer needs to make needs-based sales and build customer loyalty. Consistently strives to satisfy customers by providing memorable customer experiences and digital engagement. Supervise all Customer Service Associate (CSA) and Universal Banker positions to ensure the efficient and effective operation of the Customer Service line. Duties may include assigning workflow, training CSAs, monitoring customer experience, and ensuring programs are in conformance with established procedures. Coach CSA and UB to relationship building opportunities, including new deposit accounts for customers.

Requirements

• Must have more than 1 year (CSA) Teller experience.
• Must meet minimum required balancing requirements for CSA.
• Must possess supervisory skills – Financial Center Manager will be required to provide specific examples where employee contributed in areas of staff supervision and training. Financial Center Manager must provide written recommendation explaining details and setting specific examples of the employee’s abilities and experience with supervision, training, and operational skills.
• High school diploma or equivalent
• Banking courses
• More than 1 year Teller experience
• Customer service experience
• Supervisory experience
• Demonstrated ability to work well with co-workers and provide direction and support
• Supervisory Skills
• Demonstrated superior customer service skills
• Strong communication skills
• Solid computer skills
• Strong interpersonal skills
• Can work in flexible (“cross-trained”) environment

Responsibilities

• Client Service (Teller) Line Supervision and Operations
• Teller (Customer Service Line) Duties
• Client Service and Relationship Development
• Ensures compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by one’s duties.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED