Big Rapids West Teller Supervisor

Isabella Bank•Big Rapids, MI

5d•Onsite

About The Position

The Teller Supervisor is responsible for coaching the Teller staff to capitalize on cross-selling opportunities and referring customers to other areas of the bank to deepen customer relationships and strengthen internal partnerships. This role involves maintaining knowledge of all products, services, technology, and policies, and educating the team accordingly. The Supervisor manages the operations of the Teller line, ensuring adherence to all operational, security, risk, and regulatory policies and procedures. They also pursue personal development of skills and knowledge, assist with hiring, supervising, motivating, and communicating with Tellers, and handle customer correspondence, complaints, and inquiries. The position may involve managing a Teller line independently or as part of a larger team across multiple locations. Additionally, the Teller Supervisor provides operational assistance to branch management, operates a Teller drawer processing various transactions, and may assist customers with opening new accounts. This role serves as a leader and role model to the Teller line, and may perform other duties as assigned.

Requirements

Understanding of Teller processes and new account concepts
Shows an insight and interest into continued development of their banking career
Displays leadership and effectively works with others
Ability to work independently with little oversight
Comfortable leading staff
Two years of banking required
High School Diploma is required
Effective communication ability both verbal and written
Ability to multi-task in a fast-paced environment
Basic understanding of Microsoft products - Word, Outlook, and Excel
Positive, enthusiastic, and outgoing personality
Ability to problem solve and find solutions
Highly developed commitment to customer satisfaction

Nice To Haves

Associates degree or higher preferred

Responsibilities

Coaching the Teller staff to capitalize on cross-selling opportunities and referring customers to other areas of the bank to deepen customer relationships and strengthen internal partnerships.
Maintaining knowledge and educating team on all products, services, technology and policies.
Managing the operations of the Teller line and ensuring adherence to all operations, security, risk and regulatory policies and procedures.
Pursuing personal development of skills and knowledge necessary for this position.
Assisting with hiring, supervising, motivating, and communicating with Tellers.
Dealing with customer correspondence, complaints and inquiries.
Managing a Teller line as the only Supervisor, or operating as a larger team in multiple locations.
Providing operational assistance to the Branch Manager, Branch Officer, Senior Branch Manager, or Regional Branch Manager.
Operating a Teller drawer, processing deposits, withdrawals, taking loan payments, and examining checks for proper acceptance within established procedures.
Assisting customers with opening new accounts, as needed.
Serving as a leader and role model to the Teller line.
Performing other duties as assigned.