Big Rapids West Teller Supervisor

Isabella Bank•Big Rapids, MI

4d•Onsite

About The Position

The Teller Supervisor is responsible for coaching the Teller staff to capitalize on cross-selling opportunities and referring customers to other areas of the bank to deepen customer relationships and strengthen internal partnerships. This role involves managing the operations of the Teller line, ensuring adherence to all operational, security, risk, and regulatory policies and procedures. The supervisor will also pursue personal development, assist with hiring, supervising, motivating, and communicating with Tellers, and handle customer correspondence, complaints, and inquiries. This position may manage a Teller line independently or as part of a larger team across multiple locations, and will provide operational assistance to branch management. The role also includes operating a Teller drawer, processing transactions, examining checks, and assisting customers with opening new accounts. The Teller Supervisor acts as a leader and role model for the Teller line and performs other duties as assigned.

Requirements

Two years of banking required
High School Diploma is required
Understanding of Teller processes and new account concepts
Shows an insight and interest into continued development of their banking career
Displays leadership and effectively works with others
Ability to work independently with little oversight
Effective communication ability both verbal and written
Ability to multi-task in a fast-paced environment
Basic understanding of Microsoft products - Word, Outlook, and Excel
Positive, enthusiastic, and outgoing personality
Ability to problem solve and find solutions
Highly developed commitment to customer satisfaction

Nice To Haves

Associates degree or higher preferred
Comfortable leading staff

Responsibilities

Coaching the Teller staff to capitalize on cross-selling opportunities and referring customers to other areas of the bank.
Maintaining knowledge and educating the team on all products, services, technology, and policies.
Managing the operations of the Teller line and ensuring adherence to all operations, security, risk, and regulatory policies and procedures.
Pursuing personal development of skills and knowledge.
Assisting with hiring, supervising, motivating, and communicating with Tellers.
Dealing with customer correspondence, complaints, and inquiries.
Managing a Teller line, potentially as the only Supervisor or as part of a larger team in multiple locations.
Providing operational assistance to Branch Management.
Operating a Teller drawer, processing deposits, withdrawals, taking loan payments, and examining checks.
Assisting customers with opening new accounts, as needed.
Acting as a leader and role model to the Teller line.
Performing other duties as assigned.