TELLER SUPERVISOR

Clackamas County Bank•Boring, OR

22d•$43,440 - $49,440•Onsite

About The Position

Maintain a high level of professional, friendly, efficient service in all areas of responsibility. Handling customer concerns as quickly as possible. Help supervise and coordinate activities of personnel involved in performing internal operations in the branch office. Support the smooth and effective operations between the branches and other related departments. Regularly communicate with the operations officer on any issues potentially impacting the operations of the organization. Adhere to banking policy, audit, and banking regulations.

Requirements

Six months to one year related experience and/and or training; or equivalent combination of education and experience.
Keep current on learning about bank services and products.
Successfully complete all assigned reading materials and required compliance training.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Ability to calculate figures and amounts such as interest rates on bonds, certificates of deposit, percentages, and other bank related calculations.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Regularly required to stand (approximately 80% of the day), talk and listen.
Frequently required to walk and reach with hands and arms.
Occasionally required to sit and stoop, kneel, crouch, or crawl.
Must regularly lift and/or move up to 50 pounds and frequently lift and/or move up to 25 pounds.
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
Have an understanding of and be able to apply computer skills to communicate effectively within the organization using word processing to format letters or correspondence; set-up and maintain electronic folders and files; and send/save attachments.
Depending on the position, have a basic understanding of accounting software to develop reports and forms such as spreadsheets/tables etc.
Be able to use email for communication (internal and external), access outside websites as well as interface with the Bank’s network.

Nice To Haves

In this team-oriented environment, the employee regularly interacts with others on the teller row, in customer service, in the branch and in the bank.
As an assistant, the employee takes the initiative to see that all the work is completed, helps to research, and solve problems.
The employee is also responsible for helping staff the branch adequately, arranging for coverage during lunch and break times, and shifting employees to cover in the event of someone’s absence.
The employee should be an example of working effectively with customers and other employees.

Responsibilities

Make and maintain eye contact
Greet customer by his/her name
Use customer name during the transaction
Smile when communicating
Thank customer as he/she leaves
Listen for opportunity to cross-sell
Sell bank services and refer business to the bank
Stay current on and support marketing efforts
Responsible for ensuring that individual calling goals are met
Meet established attendance standards
Assist with preparing work schedules/assigning duties to personnel to ensure efficient operation of the branch.
Help evaluate work for completion, accuracy, efficiency, and balance work between personnel.
Ensure all work follows audit guidelines and/or standard practices.
Offer suggestions to improve efficiency
Complete and/or oversees monthly, quarterly, semi-annually, and yearly certifications.
Assist with compiling and accurately reporting all financial data as required by government regulations.
Help monitor branch cash flow for shipping and receiving, balances branch cash
Demonstrate techniques for establishing priorities
Help to ensure that the branch follows security guidelines including opening and closing procedures, double custody areas.
May conduct staff meetings of operations personnel.
Confer with subordinate personnel to discuss operational problems or explain procedural changes or practices.
Adhere to confidentiality policy
Dress appropriately and professionally
Act on behalf of the operations officer and supervise 3-7 employees in the Branch Operations. Carry out Supervisory responsibilities in accordance with the organization’s polices and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; adding input for appraising performance; rewarding and discipling employees; addressing complaints and resolving problems.
Assist with prioritizing teller related duties to ensure efficient operation of the branch.
Help evaluate work for completion, accuracy; efficiency and assist with locating outages, etc.
Demonstrate the ability to assume higher check cashing limits.
Demonstrate the ability to accept limited signing authority
When training, present information with enthusiasm
They must also be willing to go to other branches and fill in as needed.