Teller Supervisor
About The Position
As a Teller Supervisor at Bank Iowa, you will be primarily responsible for the overall supervision of the teller team and ensuring a superior client experience. Teller Supervisors partner with the Branch Manager in directing activities within the branch to accomplish sales and service objectives to enhance client relationships. A Teller Supervisor supervises and coordinates the day-to-day activities of the teller line for our Altoona location. Leads the teller line in cross-selling, referrals and new business efforts in support of branch referral goals. Serves as Back up to Branch Manager when needed. A Teller Supervisor manages teller schedules ensuring continuous coverage of teller functions and adherence to established schedules. Works closely with branch management to communicate key information to the branch team regarding changes to bank policies, procedures, products and services.
Requirements
- High School Diploma/G.E.D.
- 5+ years previous cash handling and/or client experience in a financial institution
- Banking experience
- Strong customer service focus
- Ability to listen to customer needs and suggest solutions for those needs
- Excellent oral and written communication skills
- Ability to learn and utilize multiple computer applications
Nice To Haves
- Previous Teller Supervisor experience preferred
Responsibilities
- Overall supervision of the teller team
- Ensuring a superior client experience
- Partner with the Branch Manager in directing activities within the branch to accomplish sales and service objectives to enhance client relationships
- Supervise and coordinate the day-to-day activities of the teller line
- Lead the teller line in cross-selling, referrals and new business efforts in support of branch referral goals
- Serve as Back up to Branch Manager when needed
- Manage teller schedules ensuring continuous coverage of teller functions and adherence to established schedules
- Communicate key information to the branch team regarding changes to bank policies, procedures, products and services
Benefits
- Bonus opportunity
- 401k match
- Discretionary profit sharing
- Health insurance
- Dental insurance
- Vision insurance
- Wellness program
- Generous PTO bank
- 11 paid observed holidays
- 100% paid parental leave
- Sabbatical leave
- Generous bereavement
- Employee assistance program
- Continued learning opportunities
- Formal & informal training settings
- On-the-job training
- Development programs available in-person and online
- Tuition reimbursement program
- Paid volunteer time off (VTO)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
