Teller Service Representative
About The Position
Sharonview is looking for an enthusiastic and detail-driven Teller Service Representative to join their dynamic team in Charlotte, NC (Steele Creek Area). In this exciting role, you’ll have the opportunity to make a real impact by providing outstanding service and support to our members. This role involves processing member and business financial transactions, responding to member inquiries, staying informed about products and services, and engaging with members to foster relationships and identify opportunities to offer credit union products and services that meet their needs. You will also proactively engage in discussions with members to promote solutions that drive business goals such as deposit growth, new member acquisition, business services, and referrals, and calculate and explain deposit rates and APRs/APYS.
Requirements
- A friendly, approachable personality.
- Strong communication and problem-solving skills.
- Attention to detail and the ability to multitask in a busy environment.
- Experience in financial services, retail, or customer service is a plus.
Responsibilities
- Process member and business financial transactions, including but not limited to issuing checks, processing deposits, withdrawals, wires, drafts, and other negotiable instruments.
- Respond to member inquiries regarding account operations, access to services, discrepancies, error resolution, and adjustments to service features across various accounts.
- Stay informed about all products, services, federal regulations, and internal policies/procedures relevant to the role.
- Engage with members in the lobby to foster relationships and identify opportunities to offer credit union products and services that meet their needs.
- Proactively engage in discussions with members to promote solutions that drive business goals such as deposit growth, new member acquisition, business services, and referrals.
- Calculate and explain deposit rates and APRs/APYS.
Benefits
- Health insurance
- Dental insurance
- 401(k) match
- PTO
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
