Teller Service Representative - PT

Veridian Credit Union•Coralville, IA

2d•Onsite

About The Position

Under general supervision and in compliance with established policies and procedures, the Teller Service Representative is responsible for providing superior member service by conducting transactions accurately, assisting members with their financial goals, and promoting Veridian products and services. This is a part-time position, working 30-35 hours per week, with a pay rate of $17.93 per hour. Fluency in Spanish is a plus and can earn an additional $1.50 per hour.

Requirements

High School Diploma.
Relevant work experience in the area of customer service and/or cash handling.
Math and clerical aptitude.
Fluent computer skills in a Microsoft Windows environment.
Oral and written communication skills.
Member service focus.
Attention to detail and accuracy.
Positive attitude that supports a team environment.
Dependable and punctual; flexible during peak times.
High level of confidentiality.
Organizational skills.
Self-motivated; ability to work without close supervision.
Problem solving; analysis.

Nice To Haves

Fluency in Spanish speaking welcome. Earn $1.50 more per hour worked!

Responsibilities

Create excellent service experiences that promote the Veridian brand.
Understand and be familiar with Bank Secrecy Act (BSA) guidelines.
Conduct member transactions including: loan payments, deposits, withdrawals, transfers, etc.
Complete member requests such as inquiries on certificates of deposit, processing wire transfers, ordering and blocking plastic cards, ordering checks, researching account information, etc.
Actively cross‑sell credit union services by providing information to current, new and potential members.
Actively refer members to appropriate position and/or department within all Veridian Companies to best serve the member.
Assist members over the phone.
Consistently achieve established monthly and annual sales and service goals.
Contributes to team effort by accomplishing related results as needed.
Monitor necessary departmental files and reports, updating member information as required.
Maintains member confidence and protects operations by keeping information confidential.
Balance cash box per teller balancing procedures.