Teller Part Time - 25 hours
About The Position
The Manchester Branch at M&T Bank has a Part Time Teller opening. Candidate must have one year of retail cash handling and customer service experience. Schedule will be 25 hours per week that will change weekly. Candidate must be available all hours the branch is open Monday - Saturday. Must be available to work two Saturdays per month. Hours are: Monday - Thursday 8:30am - 4:30pm; Friday 8:30am - 5:30pm and Saturday 8:30am - 12:30pm Overview: Specializes in our branch customer experience through digital engagement, lobby management, transactional processing and retail servicing interactions. Processes a variety of financial transactions in an accurate and efficient manner.
Requirements
- High school diploma or equivalent (GED) and minimum of 6 months customer service experience, including data entry and/or cash handling experience
- Proven verbal communication skills
- Proven interpersonal skills
- Proven ability to demonstrated exceptional customer service
- Well-organized
- Proven time management skills
- Proven prioritization skills
- Proficient with internet user-level technology
Nice To Haves
- Bilingual based on branch needs
Responsibilities
- Adhere to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.
- Educate our customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet the customer’s identified needs.
- Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to address the customer’s immediate need.
- Accurately balance and process customer transactions efficiently following Bank Policy.
- Take ownership of escalated account services issues until resolution; complete and accurately log all customer complaints in the appropriate system.
- Transition identified sales opportunity and provide introduction to appropriate banking partner.
- Complete branch-related operational activities as appropriate (e.g cash ordering, vault, ATM, and wire transfer activities).
- Process customer/account maintenance accurately.
- Complete Consumer AML (Anti-Money Laundering)/BSA (Bank Secrecy Act)/ KYC (Know Your Customer related activities.
- Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
- Promote an environment that supports belonging and reflects the M&T Bank brand.
- Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
- Complete other related duties as assigned.
Benefits
- M&T Bank is committed to fair, competitive, and market-informed pay for our employees.
- As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
