Teller Operations Supervisor in Gladewater

Austin Bank•Gladewater, TX

4d•Onsite

About The Position

The Teller Operations Supervisor is responsible for understanding and complying with regulatory requirements for financial transactions, most specifically Bank Secrecy Act (BSA) and Customer Identification Program (CIP). This role exhibits superior customer service, demonstrates high-quality relationship-building techniques to ensure customers receive the best possible solutions, and helps promote a loyal relationship between the customer and Austin Bank. The supervisor participates in developing a teamwork atmosphere, stays abreast of company communications, and develops personal skills and capabilities through ongoing training. They uphold and safeguard the organization's values, particularly relating to ethics, integrity, and confidentiality. The role involves greeting customers, assigning duties and work schedules to tellers, supervising teller personnel, training tellers, approving checks, providing guidance on complex transactions, handling customer complaints, examining teller reports, reconciling location cash, ensuring adequate cash supply, ordering and verifying cash, maintaining teller cash drawers, allowing customer access to safe deposit boxes, monitoring security procedures, issuing instructions, standardizing teller procedures, completing Currency Transaction Reports, overseeing related logs, preparing Suspicious Activity Reports, and serving as a lead teller.

Requirements

Understand and comply with regulatory requirements for financial transactions, specifically Bank Secrecy Act (BSA) and Customer Identification Program (CIP).
Exhibit superior customer service.
Demonstrate high-quality relationship building techniques.
Promote a loyal relationship between the customer and Austin bank.
Participate in developing a teamwork atmosphere with co-workers.
Stay abreast of company communications.
Take advantage of appropriate communication channels regarding bank related business matters.
Develop personal skills and capabilities through on-going training.
Uphold and safeguard the organizations values relating to ethics, integrity, and confidentiality.
Greets customers and provides superior customer service.
Assigns duties and work schedules to tellers.
Supervises all teller personnel and maintains harmony among workers and resolves grievances.
Trains tellers in customer service and banking procedures.
Approves checks for payment.
Provides guidance and assistance to Tellers with more complex customer transactions.
Handles customer complaints.
Examines Tellers’ report of daily transactions for accuracy.
Reconciles location cash daily.
Ensures supply of money for financial institution’s needs.
Orders supply of cash and verify incoming cash.
Maintains teller cash drawer within required limits.
Allows customers access to safe deposit boxes, following specified procedures.
Monitors security procedures and controls access to vault.
Issues written and oral instructions.
Studies and standardizes teller procedures to improve efficiency of subordinates.
Obtains information and completes Currency Transaction Reports and submits to BSA Officer.
Oversees Currency Transaction Reports and Official Checks Logs.
Prepares Suspicious Activity Reports when applicable.
Serves as a lead teller.
Processes Night Depository, ATM and Bank-by-mail deposits.
Receives checks and cash for deposit, verifies amount, examines checks for proper endorsements and issues receipt for deposit amount.
Places holds on checks accepted for deposits, if warranted, in accordance with regulations.
Cashes checks after verification of customer signatures and balances.
Obtains positive identification of payee.
Explains, promotes and/or sells bank products or services.
Maintains appropriate log of cash sale of Cashier’s Checks and travelers checks per requirements of Bank Secrecy Act.
Accepts utility bill and loan payments.
Processes TT&L and EFTPS payments and cash advances.
Places stop payments on checks and drafts as requested by customer.
Assists customers in preparing documentation on debit card disputes.
Balances teller cash drawer and cash vault daily.
Verifies next day new account information and account file maintenance.
Accepts information for outgoing wire transfers.
Assists in filing bank records/documentation.
Opens/processes mail as required.
Answers telephone calls taking messages, forwarding calls and provides assistance to customers.
Orders supplies for Tellers/department.
Prepares and submits timecard/timesheet information.
Maintains attendance records.
Cross-trains in other areas.
Maintains confidentiality at all times.
Reports to work regularly and promptly.
Contributes as a team player.
Enhances professional growth and development through participation in educational programs, current literature, and in-service meetings, etc.
Maintains established department and Bank policies, procedures and objectives and quality assurance.

Responsibilities

Greets customers and provides superior customer service.
Assigns duties and work schedules to tellers to ensure efficient functioning of department.
Supervises all teller personnel and maintains harmony among workers and resolves grievances.
Trains tellers in customer service and banking procedures.
Approves checks for payment.
Provides guidance and assistance to Tellers with more complex customer transactions.
Handles customer complaints.
Examines Tellers’ report of daily transactions for accuracy.
Reconciles location cash daily.
Ensures supply of money for financial institution’s needs based on legal requirements and business demand.
Orders supply of cash and verify incoming cash.
Maintains teller cash drawer within required limits.
Allows customers access to safe deposit boxes, following specified procedures.
Monitors security procedures and controls access to vault.
Issues written and oral instructions.
Studies and standardizes teller procedures to improve efficiency of subordinates.
Obtains information and completes Currency Transaction Reports and submits to BSA Officer.
Oversees Currency Transaction Reports and Official Checks Logs.
Prepares Suspicious Activity Reports when applicable.
Serves as a lead teller.
Processes Night Depository, ATM and Bank-by-mail deposits.
Receives checks and cash for deposit, verifies amount, examines checks for proper endorsements and issues receipt for deposit amount.
Places holds on checks accepted for deposits, if warranted, in accordance with regulations.
Cashes checks after verification of customer signatures and balances.
Obtains positive identification of payee.
Explains, promotes and/or sells bank products or services such as traveler’s checks, savings bonds, money orders and cashier’s checks, etc.
Maintains appropriate log of cash sale of Cashier’s Checks and travelers checks per requirements of Bank Secrecy Act.
Accepts utility bill and loan payments.
Processes TT&L and EFTPS payments and cash advances.
Places stop payments on checks and drafts as requested by customer.
Assists customers in preparing documentation on debit card disputes.
Balances teller cash drawer and cash vault daily.
Verifies next day new account information and account file maintenance.
Accepts information for outgoing wire transfers.
Assists in filing bank records/documentation.
Opens/processes mail as required.
Answers telephone calls taking messages, forwarding calls and provides assistance to customers.
Orders supplies for Tellers/department.
Prepares and submits timecard/timesheet information.
Maintains attendance records.
Cross-trains in other areas.
Maintains confidentiality at all times.
Reports to work regularly and promptly.
Contributes as a team player.
Enhances professional growth and development through participation in educational programs, current literature, and in-service meetings, etc.
Maintains established department and Bank policies, procedures and objectives and quality assurance.
Other duties as assigned.