Teller Operations Supervisor in Gladewater

Austin Bank•Gladewater, TX

8d•Onsite

About The Position

The Teller Operations Supervisor is responsible for overseeing teller operations, ensuring efficient functioning of the department, and providing superior customer service. This role involves supervising teller personnel, training staff, approving transactions, managing cash, and ensuring compliance with regulatory requirements such as the Bank Secrecy Act (BSA) and Customer Identification Program (CIP). The supervisor also handles customer complaints, reconciles daily transactions, monitors security procedures, and assists with various banking services and administrative tasks.

Requirements

Understand and comply with regulatory requirements for financial transactions, most specifically Bank Secrecy Act (BSA) and Customer Identification Program (CIP) as it relates to specific job functions.
Exhibit superior customer service as an Austin Bank team member.
Demonstrate high quality relationship building techniques to ensure the customer receives the best possible solution to his banking and financial needs.
Help promote a loyal relationship between the customer and Austin bank.
Participate in developing a teamwork atmosphere with co-workers as part of department/branch location by attending meetings, participating in discussions, treating co-workers with respect and courtesy, and contributing to departmental goals.
Stay abreast of company communications by reading publications, announcements and company e-mails, etc.
Take advantage of appropriate communication channels regarding bank related business matters.
Develop personal skills and capabilities through on-going training, as provided by the company or elsewhere subject to Company approval.
Uphold and safeguard the organizations values particularly relating to ethics, integrity, and confidentiality both internally and externally.
Greet customers and provide superior customer service.
Assign duties and work schedules to tellers to ensure efficient functioning of department.
Supervise all teller personnel and maintain harmony among workers and resolves grievances.
Train tellers in customer service and banking procedures.
Approve checks for payment.
Provide guidance and assistance to Tellers with more complex customer transactions.
Handle customer complaints.
Examine Tellers’ report of daily transactions for accuracy.
Reconcile location cash daily.
Ensure supply of money for financial institution’s needs based on legal requirements and business demand. Order supply of cash and verify incoming cash. Maintain teller cash drawer within required limits.
Allow customers access to safe deposit boxes, following specified procedures.
Monitor security procedures and controls access to vault.
Issue written and oral instructions.
Study and standardize teller procedures to improve efficiency of subordinates.
Obtain information and complete Currency Transaction Reports and submits to BSA Officer.
Oversee Currency Transaction Reports and Official Checks Logs. Prepare Suspicious Activity Reports when applicable.
Serve as a lead teller.
Process Night Depository, ATM and Bank-by-mail deposits.
Receive checks and cash for deposit, verify amount, examine checks for proper endorsements and issue receipt for deposit amount.
Place holds on checks accepted for deposits, if warranted, in accordance with regulations.
Cash checks after verification of customer signatures and balances. Obtain positive identification of payee.
Explain, promote and/or sell bank products or services such as traveler’s checks, savings bonds, money orders and cashier’s checks, etc.
Maintain appropriate log of cash sale of Cashier’s Checks and travelers checks per requirements of Bank Secrecy Act.
Accept utility bill and loan payments.
Process TT&L and EFTPS payments and cash advances.
Place stop payments on checks and drafts as requested by customer.
Assist customers in preparing documentation on debit card disputes.
Balance teller cash drawer and cash vault daily.
Verify next day new account information and account file maintenance.
Accept information for outgoing wire transfers.
Assist in filing bank records/documentation.
Open/process mail as required.
Answer telephone calls taking messages, forwarding calls and provides assistance to customers.
Order supplies for Tellers/department.
Prepare and submit timecard/timesheet information. Maintain attendance records.
Cross-train in other areas.
Maintain confidentiality at all times.
Report to work regularly and promptly. Contribute as a team player.
Enhance professional growth and development through participation in educational programs, current literature, and in-service meetings, etc.
Maintain established department and Bank policies, procedures and objectives and quality assurance.

Responsibilities

Supervise all teller personnel and maintain harmony among workers, resolving grievances.
Train tellers in customer service and banking procedures.
Approve checks for payment.
Provide guidance and assistance to Tellers with more complex customer transactions.
Handle customer complaints.
Examine Tellers’ report of daily transactions for accuracy.
Reconcile location cash daily.
Ensure supply of money for financial institution’s needs based on legal requirements and business demand, order supply of cash and verify incoming cash, and maintain teller cash drawer within required limits.
Allow customers access to safe deposit boxes, following specified procedures.
Monitor security procedures and controls access to vault.
Issue written and oral instructions.
Study and standardize teller procedures to improve efficiency of subordinates.
Obtain information and complete Currency Transaction Reports and submit to BSA Officer.
Oversee Currency Transaction Reports and Official Checks Logs, and prepare Suspicious Activity Reports when applicable.
Serve as a lead teller.
Process Night Depository, ATM and Bank-by-mail deposits.
Receive checks and cash for deposit, verify amount, examine checks for proper endorsements and issue receipt for deposit amount.
Place holds on checks accepted for deposits, if warranted, in accordance with regulations.
Cash checks after verification of customer signatures and balances, and obtain positive identification of payee.
Explain, promote and/or sell bank products or services such as traveler’s checks, savings bonds, money orders and cashier’s checks, etc.
Maintain appropriate log of cash sale of Cashier’s Checks and travelers checks per requirements of Bank Secrecy Act.
Accept utility bill and loan payments.
Process TT&L and EFTPS payments and cash advances.
Place stop payments on checks and drafts as requested by customer.
Assist customers in preparing documentation on debit card disputes.
Balance teller cash drawer and cash vault daily.
Verify next day new account information and account file maintenance.
Accept information for outgoing wire transfers.
Assist in filing bank records/documentation.
Open/process mail as required.
Answer telephone calls taking messages, forwarding calls and provide assistance to customers.
Order supplies for Tellers/department.
Prepare and submit timecard/timesheet information and maintain attendance records.
Cross-train in other areas.
Maintain confidentiality at all times.
Report to work regularly and promptly and contribute as a team player.
Enhance professional growth and development through participation in educational programs, current literature, and in-service meetings, etc.
Maintain established department and Bank policies, procedures and objectives and quality assurance.
Other duties as assigned.