Teller/New Accounts Representative

Glacier Bancorp, Inc.•Pueblo, CO

1d•Onsite

About The Position

This role is for a customer service and sales-oriented individual at the Pueblo Sunset location. Tellers/New Account Representatives are the primary point of contact for customers, responsible for processing transactions accurately, opening and maintaining various personal and business accounts, and providing exceptional customer service. The position requires expertise in the bank's products and services, adherence to banking regulations, and promotion of the company's Core Values to build lasting customer relationships. The Customer Service Team is the face of the company and champions Core Values such as Honesty and Integrity, Service to the Customer, Teamwork, Respect for the Individual, and Giving to the Communities We Serve.

Requirements

A High School Education or GED
Up to six months of similar or related experience in cash handling and Customer Service.
Ability to understand and follow written and oral instructions.
Strong customer service skills required.
Detail oriented.
Work well in a team environment.
Verbal and written communication skills
Cash handling skills.

Responsibilities

Accurately perform a variety of teller transactions, including cashing checks, processing withdrawals and deposits, issuing cashier checks, and change orders.
Maintain cash drawer limit.
Properly identify and verify customers.
Accurately present bank products and services to customers.
Promote High Performance Growth.
Assist customers with non-transactional needs and answer incoming calls.
Balance teller drawer, cash vault, coin machine, and Teller Cash Recycler (TCR).
Open and/or close the branch daily as scheduled.
Provide a wide range of customer services related to account management, including opening, closing, and maintaining various business and personal account types.
Clearly and thoroughly review all New Account Disclosures with customers.
Prepare new or updated account documents, obtain authorizing signatures, and scan completed documents.
Perform Customer Information File (CIF) and Account Maintenance.
Respond confidently to inquiries about FDIC insurance coverage and advise customers on maximizing insured limits.
Recommend additional products or services that align with customer needs.
Have a basic understanding of E-banking, Cash Management, and Merchant Services.
Have a basic understanding of loan products offered and who services those loan products.
Complete Position Development Plans (PDP) milestones as required for advancement.
Demonstrate and understand the importance of clean desk policy, customer confidentiality, and locking workstation.
Know when dual control is necessary and demonstrate dual control appropriately.
Read Account and customer alert messages and understand their importance.
Be vigilant and watch for fraud that could adversely affect the bank and bank customers.
Adhere to Bank of the San Juans Company Core Values.
Adhere to all applicable banking regulations, laws, company policies, management directives, security, and operational procedures.
Complete all required Compliance and Security training within designated timeframes.
Adhere to Bank Security Policy and report security risks to management.
Keep management informed of area activities and significant problems.
Support the bank’s mission by participating in Community Service and Bank sponsored activities.
Represent the bank in a professional manner, maintaining a professional image, upholding confidentiality, demonstrating a positive attitude, and being flexible and adaptable.
Be capable of regular, reliable, and timely attendance.
Attend and actively participate in required meetings.
Provide exceptional internal and external customer service by interacting calmly and professionally with individuals from diverse backgrounds.
Perform additional duties as requested or assigned.