Teller/New Accounts Representative

Glacier Bancorp, Inc.•Pueblo, CO

11d•Onsite

About The Position

This role is for a Teller/New Accounts Representative at the Pueblo Downtown location. Tellers/New Account Representatives are the primary point of contact for customers, responsible for processing transactions accurately, opening and maintaining various personal and business accounts, and delivering exceptional customer service. The position requires expertise in the bank's products and services and plays a key role in promoting the bank's Core Values and building customer relationships, while ensuring compliance with all banking regulations, policies, and procedures. The Customer Service Team is the face of the company and champions the Core Values: Honesty and Integrity, Service to the Customer, Teamwork, Respect for the Individual, and Giving to the Communities We Serve. The salary range for this position is $17.50-$19.00 per hour. Compensation offers are analyzed individually based on factors like geographic location, years of experience, and educational background. The bank encourages employees to achieve their dreams and help others achieve theirs.

Requirements

A High School Education or GED
Up to six months of similar or related experience in cash handling and Customer Service.
Ability to understand and follow written and oral instructions.
Strong customer service skills required.
Detail oriented.
Work well in a team environment.
Verbal and written communication skills
Cash handling skills.

Responsibilities

Accurately perform a variety of teller transactions; including but not limited to cashing checks, processing withdrawals and deposits, issuing cashier checks, and change orders.
Knows and maintains cash drawer limit.
Knows how to properly ID/Verify customers
Have a strong understanding of bank products and services and be able to accurately present bank products and services to customers
Promote High Performance Growth and all that it entails
Assist customers with non-transactional needs/requests and answer incoming calls
Ability to balance teller drawer, cash vault, coin machine and Teller Cash Recycler (TCR).
Open and/or close the branch daily as scheduled.
Provide a wide range of customer services related to account management, including opening, closing, and maintaining various business and personal account types such as: Checking, Savings, Money Market, Individual Retirement Accounts, Health Savings Accounts, Certificates of Deposit, and Safe Deposit Boxes
Clearly and thoroughly review all New Account Disclosures with customers to ensure understanding
Prepare new or updated account documents, obtain authorizing signatures, and scan completed documents in allotted timeframe.
Perform Customer Information File (CIF) and Account Maintenance.
Respond confidently to inquiries about FDIC insurance coverage and advise customers on ways to maximize their insured limits.
Maintain a strong understanding of the bank’s products and services and confidently present them to customers. Leverage every customer interaction as an opportunity to recommend additional products or services that align with their needs and provide added value.
Have a basic understanding of E-banking, Cash Management, and Merchant Services
Have a basic understanding of loan products offered and who services those loan products.
Complete Position Development Plans (PDP) milestones as required for advancement.
Demonstrates and understands importance of clean desk policy, customer confidentiality, and locking workstation.
Knows when dual control is necessary and demonstrates dual control appropriately from start to finish.
Reads Account and customer alert messages every time and understands the importance of doing so.
Responsible for being vigilant and watching for fraud that could adversely affect the bank and bank customers.
Adhere to Bank of the San Juans Company Core Values.
Adhere to all applicable banking regulations, applicable laws, company policies, management directives, security, and operational procedures.
Responsible for the timely completion of all required Compliance and Security training assigned by GBCI and BSJ within the designated timeframes. It is the individual’s responsibility to fully understand the content presented in each training module. If clarification is needed, the learner must proactively reach out to their supervisor to request further explanation or additional training as necessary.
Responsible for adherence to Bank Security Policy and for reporting security risks to management.
Keep management appropriately informed of area activities and of any significant problems.
Support the bank’s mission by participating in Community Service and Bank sponsored activities, while consistently representing the bank in a professional manner. This includes maintaining a professional image, upholding confidentiality, demonstrating a positive “can-do” attitude, while being flexible, and adaptable to meet both the bank and customer needs.
Employee must be capable of regular, reliable, and timely attendance.
Attend and actively participate in required meetings.
Provide exceptional internal and external customer service by interacting calmly and professionally with individuals from diverse backgrounds at various levels within and outside of the organization.
Additional duties as requested or assigned.