TELLER/MEMBER SERVICE REPRESENTATIVE

Fox Communities Credit Union•Appleton, WI

16d•Onsite

About The Position

The Teller/Member Service Representative creates a positive first impression and establishes strong member relationships, processes member transactions, assists members with account maintenance and problem resolution, uncovers member needs while opening new accounts, and educates members on credit union products and services.

Requirements

One to three years of similar or related experience is a plus
Previous cash handling or teller experience is preferred
Knowledge of credit union products and services is a plus
Excellent attention to detail
Excellent written and verbal communication skills
Flexible availability, including rotating Saturdays
Working knowledge of computers and ten-key data entry skills required
Ability to work independently with minimal supervision
Ability to prioritize work and meet deadlines

Nice To Haves

Flexible availability, which will include Saturdays
Passionate about member/customer service
Thrive in a team and results oriented environment

Responsibilities

Promoting and upholding the Fox Mission, Purpose, Vision, and Values
Processing basic and advanced member transactions and account maintenance confidentially, accurately, and efficiently, and assisting members with problem resolution including: CD maintenance, Sub accounts, Member disputes, Fraudulent transactions, Credit report reviews, New account maintenance, IRAs and HSAs
Opening new accounts with knowledge of account ownership, authorized signers, and supporting documentation required for all accounts, including business, trust, estate, guardianship, custodial, hardship, and representative payee accounts
Asking probing questions to identify member needs, educate members on financial services, cross sell credit union products and services, and direct members to other credit union representatives when appropriate