Teller/Member Service Representative

LIBERTY FEDERAL CREDIT UNION•Evansville, IN

10d•Onsite

About The Position

Liberty FCU, a full-service credit union, is seeking a Part-Time Member Service Representative/Teller for the West Evansville Office. This role requires excellent member service skills, professionalism, and confidentiality. The position involves handling various member transactions, promoting company products and services, and maintaining accuracy and security. The role also includes assisting with branch operations and ensuring compliance with all policies and procedures.

Requirements

Must have a HS diploma or GED and be at least 18 years of age.
Must be able to work a flexible schedule and travel to other office locations when needed.
Must be able to stand for long periods of time and do some heavy lifting.
Must have 1-2 years of cash handling experience.

Nice To Haves

Previous financial institution experience is preferred.
Banking experience preferred.

Responsibilities

Serve as a primary Member Service Representative (MSR).
Meet member needs by maintaining knowledge of all company products and services.
Run various member transactions such as deposits, withdrawals, loan payments, credit card payments, transfers, and shared branching transactions with a high degree of accuracy.
Determine acceptability of negotiable items and place holds on deposited funds when applicable.
Identify potential fraud situations and take appropriate action to help protect the member and the Credit Union.
Recognize member’s needs and recommend appropriate products and services while providing quality member service.
Strive to balance cash drawer each day.
Strive to meet MSR cross sell goals and work to support all branch goals and initiatives.
Assist with processing night drop.
Assist in balancing branch cash machines.
Assist members in accessing safe deposit boxes.
Answer member telephone inquiries.
Represent the Credit Union to the members in a friendly, positive, and professional manner greeting members as they enter the branch.
Demonstrate appropriate knowledge of company policies and procedures related to the MSR duties, including security and information technology security.
Complete all required compliance training.
Maintain a high level of confidentiality and security when dealing with member information and agree to shred all papers with confidential information.
Prepare all daily work items for transfer to the appropriate departments.