Teller / Member Relations Specialist
About The Position
Performs branch responsibilities including teller services and member services in accordance with quality service objectives and credit union policies and procedures. This includes transaction processing, account maintenance, product cross-sales, balancing, and financial transaction record-keeping. Responsible for providing members with the highest level of service, assisting them with new accounts and loans, cross-selling of products and services, completing teller transactions and branch operational tasks. Assists in the daily, weekly, and monthly planning and execution of activities and assignments to help the branch stay on target to reach its annual sales, growth, and service goals. Demonstrates commitment to quality service, professionalism, integrity, enthusiasm, respect, good work ethic, and positive attitude to achieve the highest standards of member service when performing duties and assignments.
Requirements
- High school diploma or equivalent
- Detail-oriented
- High standard of confidentiality/work ethics
- One (1) year experience in sales or front-line customer service
- One (1) year cash handling experience preferred
- Teller experience in a financial institution highly preferred
- Two (2) years related experience and/or training
- Ability to analyze/understand credit report
- Ability to process basic knowledge of bank underwriting
- Credit must be in good standing
- Must be bondable pursuant to §713.3(b) of the NCUA’s Rules and Regulations
Responsibilities
- Transaction processing
- Account maintenance
- Product cross-sales
- Balancing
- Financial transaction record-keeping
- Assisting members with new accounts and loans
- Completing teller transactions
- Branch operational tasks
- Daily, weekly, and monthly planning and execution of activities and assignments
Benefits
- Paid medical, vision, drug and dental insurance
- 12 paid holidays
- 401k plan; 200% employer match on first 5% of pay
- Paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
