Teller (Member Account Rep)-THIS APPLICATION IS FOR EHHS INTERNS

American Eagle Financial Credit Union Incorporated•East Hartford, CT

5d•Onsite

About The Position

This role is an opportunity to make a real impact by being a trusted point of contact for members. You will be responsible for welcoming members, answering questions, and offering personalized support to help them reach their financial goals. This involves assisting with everyday transactions and identifying the right solutions to create a thoughtful, authentic, and caring experience. This is a seasonal internship specifically for EHHS.

Requirements

Minimum of one year in a previous customer service role.
High School Diploma/GED.
Service Oriented: Taking pride in delivering meaningful experiences, treating every interaction as an opportunity to build trust and exceed expectations.
Empathetic & Inclusive: Listening closely, respecting different perspectives, and creating a welcoming space where all members feel heard, supported, and valued.
Solutions Minded: Remaining positive and focused on finding answers, whether solving a problem or offering the right product or service.
Reliable & Flexible: Taking ownership of work and remaining steady and flexible in a fast-paced, evolving environment.

Responsibilities

Maintain a polite and professional demeanor in all communications, whether in person or over the phone to build trust and foster positive relationships with members.
Engage in active listening during interactions with members, fully focusing on their needs and concerns, and providing thoughtful, accurate responses to ensure their satisfaction.
Make sales referrals and suggest alternative self-service options to provide convenient solutions and enhance the overall member experience.
Processing a variety of transactions accurately and efficiently in accordance with established policies, procedures, and regulatory compliance.
Adhere to balancing standards by accurately completing end-of-day balancing and following security procedures for cash handling.
Leverage digital tools to enhance member engagement, ensuring seamless access to online and mobile platforms, personalizing the experience.
Represent the credit union at sponsored community events to promote positive engagement.
Participate in volunteer activities within the local community to support and enhance the credit union’s presence.