Teller Manager I - Leesburg

Seacoast Bank Careers•Leesburg, FL

18d•Onsite

About The Position

This position is responsible for relationship building, operational functions, and managing the day-to-day operations of the branch. The role requires a strong focus on customer service, product knowledge, and adherence to banking policies and procedures. The Teller Manager I will also support branch leadership and ensure compliance with all regulatory requirements.

Requirements

High School diploma or equivalent required.
Minimum of 2 years cash handling experience required.
Minimum of 12 months previous experience in financial services experience required.
Flexible schedule required with ability to work during hours of operations, including weekends and occasional non-bank operational hours.
Demonstrate excellent communication (written and verbal) and interpersonal skills.
Able to work independently and exercise a high degree of initiative.
PC Proficiency in Desktop, Laptop, Tablet, and Smartphone devices as well as Microsoft Office Suite software.
Adhere to the highest legal and ethical standards applicable to our industry.
Be familiar and compliant with all regulatory, legal, ethical and Bank risk mitigation requirements pertaining to both our industry and their individual roles.
On time, successful completion of annual required training post-hire and effective execution of role responsibilities.

Nice To Haves

Demonstrate advanced knowledge of small business deposit products and processes including account maintenance.

Responsibilities

Exhibit consistent relationship building including preparing for customer interactions, building rapport, understanding customer financial goals, matching needs to Seacoast Bank products and services, explaining products and services, creating and enhancing relationships, asking for referrals, exhibiting good listening skills, responding promptly to customer needs, seeking out appropriate people for complex financial matters, balancing business needs with customer requests while managing potential risk, embracing new technology, fostering idea generation and innovation, participating in community events, exhibiting strong work ethics and teamwork, collaborating with associates, displaying intermediate knowledge of consumer deposit and lending products and processes, exhibiting high proficiency in outbound calling, identifying referral opportunities, delivering presentations, and leading customer-facing technology.
Process checks, cash, and the sale of negotiable instrument transactions adhering to the banks current policies and procedures.
Ensure branch adherence to AML/BSA requirements, audit procedures, operational procedures, dual control, security, Business Continuity, and all other regulated banking requirements.
Assist in remediating audit / scorecard / QC deficiencies.
Proactively help to resolve customer concerns in a timely, professional and positive manner, escalating issues as needed.
Balance cash drawer daily and monitors own work for accuracy.
Follow instructions and responds to management direction to help resolve customer objections, and solves problems in a timely and positive manner.
Adhere to Seacoast Bank’s Code of Conduct.
Follow all safety and security procedures.
Manage day to day operations of the branch (including vault and ATM responsibilities).
Manage and updates documents for all audit and compliance requirements.
Support Branch leadership in operational functions in Branch leadership absence.
Provide feedback to Branch Leadership regarding coaching and development opportunities within the branch.