Teller Manager I - Leesburg

Seacoast Bank•Fruitland Park, FL

18d•Onsite

About The Position

This position is responsible for managing the day-to-day operations of the branch, including vault and ATM responsibilities. The role involves processing financial transactions, ensuring adherence to banking regulations, and providing excellent customer service. The Teller Manager I is also expected to build and maintain customer relationships, identify referral opportunities, and participate in community events. A key aspect of the role is to embrace new technology and foster an innovative environment.

Requirements

High School diploma or equivalent required.
Minimum of 2 years cash handling experience required.
Minimum of 12 months previous experience in financial services experience required.
Flexible schedule required with ability to work during hours of operations, including weekends and occasional non-bank operational hours.
Demonstrate excellent communication (written and verbal) and interpersonal skills.
Able to work independently and exercise a high degree of initiative.
PC Proficiency in Desktop, Laptop, Tablet, and Smartphone devices as well as Microsoft Office Suite software.
Intermediate knowledge of consumer deposit and lending products and processes.
High proficiency in outbound calling process.
Highly proficient in identifying referral opportunities with internal business partners.
Advanced knowledge of small business deposit products and processes including account maintenance.

Responsibilities

Prepare for various customer interactions and build rapport.
Effectively utilize and document open and closed-ended questions to understand customer financial goals.
Match customer needs to Seacoast Bank products and services.
Confidently and proficiently explain Seacoast Bank products and services to customers.
Create and enhance relationships based on customer needs.
Ask for referrals from new and existing customers.
Exhibit good listening skills and speak clearly and persuasively.
Respond promptly to customer needs and requests for service.
Seek out appropriate people for complex financial matters.
Balance business needs with customer requests while managing potential risk.
Embrace new technology and remain up to date on industry changes.
Foster an open environment that encourages idea generation and innovation.
Participate in community, charitable or civic events.
Exhibit strong work ethics and teamwork, collaborating with associates within the branch and across the organization.
Deliver presentations regarding banking products/services through networking events.
Lead customer-facing technology initiatives, assisting customers with self-service products/processes.
Process checks, cash, and negotiable instrument transactions adhering to bank policies.
Ensure branch adherence to AML/BSA requirements, audit procedures, operational procedures, dual control, security, and Business Continuity.
Assist in remediating audit, scorecard, and QC deficiencies.
Resolve customer concerns in a timely, professional, and positive manner, escalating issues as needed.
Balance cash drawer daily and monitor work for accuracy.
Follow instructions and respond to management direction to resolve customer objections and problems.
Adhere to Seacoast Bank’s Code of Conduct.
Follow all safety and security procedures.
Manage day-to-day operations of the branch, including vault and ATM responsibilities.
Manage and update documents for all audit and compliance requirements.
Support Branch leadership in operational functions in their absence.
Provide feedback to Branch Leadership regarding coaching and development opportunities.