Teller Lead

Foresight Bank•Rockford, IL

30d•$52,839 - $79,259•Onsite

About The Position

The Teller Lead ensures accurate oversight and direction of the teller department of assigned division(s), championing high touch service to customers, effective, and consistent teller operations. Lead the team in excelling in teller operational soundness and efficiencies and referrals. Serves as reference point for all teller operations.

Requirements

HS diploma/equivalent and commiserate work experience required.
Minimum of 1 year of Teller experience.
0-1 year in a leadership role in retail, sales role at a bank.
Proven success in meeting profitability goals.
Aptitude for leading successful teams is a must.
Advanced knowledge of Microsoft 365.
Proficient in Jack Henry, Deposit Pro.
Manual dexterity.
Ability to sit or stand for extended periods of time.

Nice To Haves

Actively participate in a minimum of one community-focused organization annually.

Responsibilities

Supervises operations functions of branch to achieve established departmental and branch goals.
Responsible for scheduling and ensuring proper staffing to ensure service levels to customers are maintained.
Ensure that all teller transactions are processed accurately and in compliance with bank policies.
Assist in finding offages when needed
Approves transactions that exceed Teller limits and assists with complex or difficult transactions.
Expected to act in the capacity of a Teller, when needed.
Ensure high levels of customer satisfaction by managing and addressing customer needs and expectations.
Assist in recruiting and maintaining top talent at the branches.
Monitors operational performance and provides coaching to the tellers and feedback to the manager when needed.
Provide feedback for branch meetings regarding operations to ensure communication, promotion of goal achievement, changes in policies and procedures, etc.
Monitors cash levels in teller drawers, TCR’s, and branch/s.
Works with Compliance Officer and Training and Development to identify and train staff on changes in policies and procedures.
Responsible for Teller audits, maintains audit controls and ensures no repeat violations.
Manages day-to-day activities to ensure compliance with auditing procedures, policies and banking regulations.
Maintains prescribed security controls to protect the bank against unnecessary risk and exposure and criminal fraudulent operations.
Partners with Branch Manager to promote the bank and ensure staff have tools needed to promote products and services to customers.
Support sales initiatives by generating referrals.
Train & Develop team in operational compacity.
Field customer calls when needed to provide customer service and support to the branch team.
Provide leadership and management to the branches in the absence of the Branch Manager.
Undertake special projects and/or assignments as needed.
Ensures compliance with all Bank policies and procedures and all applicable state and federal banking laws, rules and regulations including Bank Secrecy Act and Anti Money Laundering to assist management in monitoring for suspicious activity, money laundering, or other illegal customer activity.