Teller II

Health Care Service Corporation•Chicago, IL

1d•$18 - $28•Onsite

About The Position

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development. BASIC FUNCTION Under supervision, this position is responsible for providing effective service to Credit Union members by acquiring and retaining the knowledge required to process all transactions in an accurate, timely and courteous manner; setting up savings and checking accounts and assisting with collection activities on delinquent accounts. NOTE: this position is a client-facing role and requires in-office visibility five days per week (Monday-Friday). Sponsorship will not be offered either now or in the future.

Requirements

Experience in a banking environment and/or Credit Union.
Clear and concise interpersonal, verbal and written communication skills.
PC proficiency to include Word, Excel, PowerPoint and Outlook.
Must be detail oriented and maintain an extremely high level of confidentiality.
Knowledge of deposit operations and policies and procedures.
Strong organizational skills to include prioritizing tasks and meeting deadlines.

Nice To Haves

Ten-key/calculator experience.
Knowledge of Velocity or ShareTec systems.
Experience in a call center-like environment.

Responsibilities

Provide a variety of services (e.g., cash and check transactions, membership enrollments and changes, traveler’s checks, stop payments, IRA’s, etc.) to Credit Union members in an effective manner.
Assist with collection activities by reviewing delinquent accounts, contacting members when necessary. When appropriate, recommend delinquent accounts be turned over to collection agencies.
Perform all duties related to checking accounts, i.e., setting up accounts, ordering checks, assisting members with inquiries regarding checking account activities.
Carry out activities necessary to conduct business each day (e.g., cash on hand, signature plate placement, cash on hand transaction verification and balancing, error identification and correction, etc). Prepare bank deposit at close of day.
Screen, verify and process all types of loan applications (e.g., auto, personal MasterCard, etc). Set up terminated employees for direct payment of loans. Check loan register daily to be sure loans have been set up correctly (e.g., payment date, payment amount, loan amount, etc.).
Run credit checks. Compare these to loan applications, ensuring all information is reported. Refer all loans to the appropriate person for continued processing. Notify members of declined loans.
Perform various Credit Union clerical activities (e.g., preparation of bill payments; ordering supplies; typing letters; etc.)
Respond to internal and external inquiries concerning Credit Union matters (loan information, account information, verification, etc.).
Maintain all files examined annually by the Federal Examiner and Supervisory Committee.
Communicate and interact effectively and professionally with co-workers, management, customers, etc.
Comply with HIPAA, Diversity Principles, Corporate Integrity, Compliance Program policies and other applicable corporate and departmental policies.
Maintain complete confidentiality of company business.
Maintain communication with management regarding development within areas of assigned responsibilities and perform special projects as required or requested.