Teller II

RCB Bank•Hutchinson, KS

4d•Onsite

About The Position

At RCB Bank, we believe that every role within our organization plays a critical part in delivering exceptional service to our customers and communities. The jobs we offer reflect our commitment to building strong, meaningful relationships and maintaining the highest standards of integrity, professionalism, and customer care. We are dedicated to fostering a culture where every team member understands their purpose and impact on our mission to serve the financial needs of our customers while contributing to the economic vitality of the communities we call home. RCB Bank is committed to creating an outstanding experience for our customers in every single interaction, and we desire to differentiate RCB Bank from the competition through exceptional standards of service. All employees, whether in person, on the phone, through email, or online are expected to conduct themselves with the utmost level of professionalism and customer service while adhering to the RCB Bank standards of service: Integrity, Reputation, Professional, Empowered, Welcome, Ownership, Action, Responsive, Relational, and Excel.

Requirements

Proven quality customer service experience
Previous teller experience or equivalent financial services experience
High school diploma or GED
Successful completion of teller essentials and advanced training program after hire
Strong understanding of bank products, services, and transaction processes.
Understanding of fraud indicators, counterfeit detection and appropriate escalation procedures.
Ability to manage multiple tasks/projects and deadlines simultaneously.
Care about your community and have a desire to be involved.

Nice To Haves

Previous teller experience
Previous leadership experience

Responsibilities

Perform all duties of a Teller I with a higher level of proficiency, accuracy, and independence.
Process a wider variety of transactions.
Support operational consistency across RCB Bank’s multi-branch footprint.
Serve as a resource for less experienced tellers.
Assist Teller Supervisors and Retail Coordinators with various functions.
Demonstrate strong fraud-prevention awareness.
Act as the first line of defense against potential loss.
Promote products and services that enhance the customer experience.
Obtain customer identification, signatures and other required information; record and process all transactions according to regulations and procedures.
Examine cash, checks and supporting documentation to detect counterfeit items, suspicious patterns, or irregular account activity; apply enhanced knowledge of fraud indicators and escalate concerns promptly to supervisors or appropriate departments according to Bank policy.
Assist the Teller Supervisor/Retail Coordinator in preparing Teller work schedules, reviewing Teller work on a regular basis, and conducting Teller audits.
Professionally assist customers with questions and concerns during transactions; provide accurate information and refer customers to supervisors or appropriate departments when issues require additional support.
Balance drawer at the end of shift and report any outages to Teller Supervisor.