Teller II/Front Desk

Elevations Credit Union • Boulder, CO

1d • Onsite

About The Position

As part of the branch team, the front desk representative oversees the lobby to ensure members are being served promptly. As well, this person in this role may explain financial services, answer questions, and direct members to the appropriate branch staff, while performing account maintenance. This role is an important part of the branch team it serves as a Teller II as needed and creates raving fans through delivering amazing experiences - every member, every time.Position requires flexibility to work at various locations within the region as operational needs arise.

Requirements

• 1+ years of experience successfully managing customer service interactions in a fast-paced environment
• 1 year of experience with teller transactional services and general understanding of consumer lending products
• Equivalent to a high school diploma
• Proficient in Microsoft Word and Excel

Nice To Haves

• Bilingual English/Spanish speaking preferred – includes $150/month bilingual bonus after passing aptitude assessment!

Responsibilities

• Exhibits passion for Elevations Credit Union (ECU) and demonstrates Elevations’ core values, Integrity, Respect, Passion, Creativity, and Excellence.
• Engages members using the Personalized, Elegant, Accurate, Kind, and Timely (PEAK’T) Service Model with care, professionalism, and the highest level of service to explore relevant solutions to members and refer to internal partners as identified.
• Performs teller transactions to include, but not limited to, processing account deposits, withdrawals, and payments promptly and accurately.
• Maintains high-level operational excellence in the completion of daily teller operations including but not limited to, cash balancing, completing opening and closing tasks and/or performing and/or supporting the completion of periodic cash control and operational audits.
• Develops good interpersonal relationships by helping members feel valued.
• Adheres to all applicable Federal and State laws and regulations governing the Credit Union, including the Bank Secrecy Act (BSA).
• Follows process and procedures to protect members and ECU from fraud and loss.
• Consistently displays cross product acumen and refers to appropriate internal partners.
• Comprehensive understanding and execution of all Teller process and procedures, as displayed through decision making skills and low error rates.
• Takes accurate messages from members, internal departments, vendors, and others; directs calls in a timely fashion.
• Maintains organization of the front desk area and lobby area.
• Performs all duties of a Teller II and additional account maintenance as needed.

Benefits

• 4 weeks paid time off for full-time employees
• work anniversary paid time off
• paid volunteer time off
• 12 paid holidays
• Comprehensive medical, dental, and vision plans with employer contributions to supercharge your Health Savings Account
• Up to a 4% match on 401(k) contributions
• Up to twelve weeks of fully paid parental leave
• An extensive Employee Assistance Program that provides personalized care options for your whole household
• Ample opportunity to learn, develop and grow with access to LinkedIn Learning, career and leadership development programs, job shadowing, a mentor program, and tuition reimbursement up to $5,250/year

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED