Teller I

ESB Financial•Emporia, KS

About The Position

Under the general supervision of a front-line supervisor, the Teller I provides service to bank customers for daily transactions, including receiving and paying cash, answering inquiries, processing checks and deposits, and referring customers to appropriate services. The position also promotes bank products, maintains accurate cash balances, protects customer information, and follows bank policies, procedures, and security requirements. The role requires customer-focused communication, attention to detail, basic computer and office-equipment skills, and general knowledge of math and financial calculations. A high school diploma or equivalent is required. The work takes place in a well-lighted, environmentally controlled indoor environment with a moderate noise level. Physical activities include frequent seeing, hearing, standing or walking, and grasping or handling documents and equipment; the job also involves sitting, stooping or kneeling, lifting up to 25 pounds, and reaching above shoulder level.

Requirements

High school diploma or equivalent.
Good attention to detail and ability to minimize errors.
Good interpersonal and communication skills focused on customer service.
Basic understanding of the bank’s products and services.
Basic computer skills and basic knowledge of office equipment, including 10-key skills and Microsoft Outlook.
General knowledge of math and financial calculations.
Ability to demonstrate a positive and helpful demeanor when working with the public.
Ability to establish and maintain effective working relationships with staff.
Willingness to perform other duties as assigned.
Ability to see to read documents and reports and use a computer.
Ability to hear well enough to communicate with coworkers and the public in person or via a headset.
Ability to sit for long periods and move about the work area.
Ability to stoop or kneel to pick up items and check equipment.
Ability to lift 25 pounds with or without reasonable assistance.
Ability to type, handle documents, and use equipment and electronic devices.
Ability to reach above shoulder level.

Responsibilities

Receive customer deposits and loan payments, cash checks, issue withdrawals, and record night and mail deposits.
Sell cashier’s checks and answer customer questions in person, through the drive-through, by telephone, email, or letter, in accordance with bank policies and procedures.
Promote bank products and services by informing customers about offerings and promotions, identifying customer needs, and directing customers to appropriate representatives.
Provide effective customer service by investigating and correcting errors independently or with a supervisor’s assistance.
Reconcile the cash drawer against computer proof sheets and maintain an accurate supply of cash and coin, meeting the stated balancing and error thresholds.
Greet bank customers, open safe deposit boxes, and use bank software to assist customers.
Follow bank operations and security procedures, including participation in dual-control functions.
Protect customer confidentiality and account information, and remain alert to potential information security threats.
Complete assigned training and maintain current knowledge of bank products, services, policies, procedures, processes, and applicable regulations.
Maintain a professional appearance and organized, supplied work area; report computer and other equipment malfunctions.
Represent the bank at community, civic, and community reinvestment functions to support the bank’s image and develop business.
Contribute to the team by completing other duties as needed or assigned.