Teller I - Montgomery

MARION COMMUNITY BANK•Montgomery, AL

4d•Onsite

About The Position

The Teller I position is responsible for handling customer transactions efficiently and accurately, adhering to bank policies and procedures. This role also involves developing product knowledge, identifying customer needs, and presenting solutions. Additionally, Tellers are expected to support bank initiatives, maintain positive relationships with teammates, and proactively seek personal and professional development opportunities.

Requirements

Generally 0-2 years of experience.

Responsibilities

Make daily deposits and withdrawals for customers, verifying proper ID and signatures.
Issue money orders and correctly complete the transaction in the log book.
Buy and sell money from the vault.
Open mail and process transactions.
Process night drop deposits.
Prepare and verify vault shipments.
Fill out Currency Transaction Report forms when necessary.
Accept loan payments for customers.
Accept safety deposit box payments for customers.
Assist customers with reordering debit cards.
Assist customers with re-setting their online banking passwords.
Process cash advances.
Review daily cash items and general ledger reports.
Prepare the daily teller balancing report.
Assist Relationship Banker with administrative duties as needed.
Complete all assigned training by the required deadline.
Deliver unmatched service by consistently executing the MCB PROMISE.
Answer the telephone using MCB protocol.
Warmly transfer calls when necessary.
Develop a conversational competence about all bank products.
Take the initiative to develop product knowledge.
Consistently identify customer needs and present solutions.
Proactively seek opportunities for personal and professional development.
Be growth minded.
Enthusiastically support bank initiatives.
Develop and maintain a supportive relationship with branch and interdepartmental teammates.