Teller I

First Citizens Bank (Iowa)•Mora, MN

21h•Onsite

About The Position

Provides service to customers and their accounts, cross-selling bank products, and complying with bank operations. This role involves handling customer transactions, balancing a cash drawer, and contributing to sales efforts by identifying customer needs and promoting bank products and services. The position also includes administrative duties such as recording transactions, preparing reports, and ensuring compliance with bank procedures and regulations.

Requirements

High school graduate or equivalent
Skill in performing basic mathematical principles (such as addition, subtraction, multiplication, division, decimals) in account transactions.
Knowledge of the layout and functions of the computer keyboard and ten key adding machine; skill of using the touch system to perform data input.
Knowledge of and ability to cross-sell FCB products and services to customers-such as the ability to identify customers’ needs, communicate services, explain advantages, and close sales activity.
Skill in working with the public, presenting a professional image of the bank, and servicing prospective and current customer inquiries, requests, and complaints.
Exhibits the action of taking the first step such as originating new ideas or ability to think and act without being asked.
Exhibits customer focus, acknowledges & listens to customer, and provides friendly, courteous, and efficient service.
Works together with a group of people to coordinate and help each other in daily tasks.
Is careful, exact, and free from mistakes and errors. Adheres closely to a set of standards.
Provides information to customers outside the organization, supervisors, co-workers, and subordinates clearly and concisely in writing, by telephone, or through e-mail.
Identifies specific business and personal career goals, plus a process to review accomplishment of goals.
Demonstrates knowledge and understanding of strengths/opportunities for improvement.

Responsibilities

Provides account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; recording night and mail deposits; selling cashier’s checks, traveler’s checks, and Savings Bonds; answering questions in person or on the telephone; referring to other bank services.
Reconciles cash drawer by proving cash transactions; counting and packaging currency and coins, reconciling loan coupons and other transactions; turning in excess cash and mutilated currency to lead teller; maintaining supply of cash and currency.
Cross-sells bank products by answering inquiries; informing customers of new services and product promotions; ascertaining customers’ needs; directing customers to a branch representative.
Records transaction by logging cashier’s checks, money orders, pre-loaded cards and other special services; preparing currency transaction reports; recording and filing cashed savings bonds.
Complies with bank operations and security procedures by participating in all dual-control functions and regulatory compliance; maintaining customer traffic surveys; auditing other tellers’ currency; assisting in certification of proof.
May be responsible for receptionist duties.
Contributes to team effort by accomplishing related results as needed.
Maintains customer confidence and protects bank operations by keeping information confidential.
Attends mandatory compliance and security sessions.
Monitors daily work for adherence to compliance and security regulations, policies/procedures, and promptly corrects any deficiencies.