Teller I - Orlando, FL

SouthState Bank•Orlando, FL

2d•Onsite

About The Position

The Teller I position at SouthState Bank is responsible for serving customers quickly, accurately, efficiently, and confidentially according to the SouthState Bank Service Standards. This role requires a strong understanding of the bank's products and services, the ability to identify customer needs and expectations, and to make referrals as outlined in the goals for the position. The Teller I must maintain a professional appearance, manage risks associated with their job function, and ensure compliance with banking regulations such as Regulation CC and Bank Secrecy Act. Additionally, they need to develop a strong understanding of customer-facing technology and assist customers with self-service options. The role involves performing various teller duties including processing transactions for savings, checking, and loan accounts, balancing transactions daily, and potentially servicing ATMs and using the branch capture system. They must also adhere to all policies and procedures, including security and audit procedures.

Requirements

18 months or less experience
Cash handling
Sales
Customer service
Good interpersonal skills
Good computer skills
Ability to read, write, speak, and understand English
High School diploma or equivalent

Nice To Haves

Previous banking experience preferred

Responsibilities

Serves customers quickly, accurately, efficiently, and confidentially according to the SouthState Bank Service Standards.
Knows and understands the products and services offered by the Bank.
Able to identify customer needs and expectations by listening for clues.
Seeks the opportunity to expand customer relationships by making referrals as outlined in the goals for this position.
Presents a neat and professional personal appearance, in accordance with bank policy.
Assesses and effectively manages all risks associated with job function.
Knows and ensures compliance to all banking regulations to include Regulation CC and Bank Secrecy Act.
Develop a strong understanding of customer facing technology with the ability to discuss with and enroll customer in self-service options.
Processes transactions for savings, checking, and loan accounts.
Maintains a neat and orderly work area.
May assist in guiding and training new tellers.
May allow customers access to safe deposit boxes.
Cashes checks and processes savings withdrawals within assigned limits and in accordance with prescribed procedures.
Sells certified checks within assigned limits.
Balances transactions daily.
May service/balance ATM.
May utilize the branch capture system.
Knows and follows policies and procedures in completing transactions, minimizing operational errors, and maintaining a proper workflow.
Knows and follows the branch’s security and audit procedures and understands the function and operation of the security devices.