Teller I

First United Bank•Sapulpa, OK

37d•Onsite

About The Position

This position is responsible for providing exceptional service to bank customers by conducting appropriate transactions and meeting the needs of customers by referring them to appropriate departments in the bank. First United Bank is a family-friendly organization with strong ties to the communities we serve. We practice honesty, integrity, and exceptional customer service as we strive to be the best place, to bank, work and invest. We are committed to providing excellent career opportunities and a wide array of benefits for our staff. As one of only 30 organizations and companies to receive this prestigious designation, we're very proud of our accomplishment! The key to First United's success is, and always will be, our exceptional people. Our employees share a desire to provide the best possible service to our customers and they work creatively, set high standards for themselves, and stick to them.

Requirements

High school diploma or GED required.
Basic mathematical skills.
Exceptional customer service skills.
Good problem-solving and decision making skills.
Demonstrates good judgment and ability to make on-the-spot decisions regarding customer transactions, weighing customer satisfaction with Bank exposure to loss or fraud.
Ability to work in a fast-paced environment and work well under pressure.
Ability to communicate well with customers by all means of communication including written, verbal, and non-verbal communication.
Ability to use e-mail, phone, and other communication tools are necessary.
Dependable and adheres to time lines and schedules.

Nice To Haves

Cash handling, sales, or customer service experience preferred.
Prior teller experience preferred.

Responsibilities

Explains, promotes, and sells products and services such as traveler’s checks, savings bonds, money orders, and cashier’s checks.
Cross-sells additional bank products and direct customers to representatives to open new accounts or for investing needs.
Receives checking and savings deposits: verifies cash and endorsements, receives proper identification for cash back, and issues receipt of deposit.
Identifies counterfeit currency.
Examines checks deposited and determines proper funds availability based on regulation requirements and completes Hold Notices when necessary.
Cashes checks and pays out money after verification of signatures and customer balances, processes savings withdrawals.
Enters transactions into computer, and issues computer generated receipts.
Answers basic customer inquiries regarding service charges and account histories while complying with disclosure requirements, regulations and consumer privacy policies.
Accepts loan payments: verifies payment amount and issues receipt.
Buys and sells currency from the vault as necessary, ensuring that the teller drawer cash limits are not exceeded according to the guidelines set forth in the Teller Policy.
Receives FICA payments: verifies deposit coupons are properly completed and checks are made payable to the “Bank”.
Follows procedures for removing accounts from dormancy.
Place holds on accounts for uncollected funds unless pre-approval is obtained from Officer/Supervisor.
Balances drawer daily, including periodic batching of cashed checks.
Counts and balances cash in automated teller machines and night depository.
Counts and rolls loose coins.
Enters required information into Vertex for Currency Transaction and Log Entry Reports.
Attends weekly sales meetings and monthly community bank meetings.
Handles customer complaints and escalates issues to supervisor as needed.
Recommends to supervisor possible methods to improve department.
Completes all required compliance exams on a yearly basis.
Adherence to all First United Policies and Procedures including Teller Policy.
Dresses professionally.