Teller I

PFC•Dededo, GU

10d•Onsite

About The Position

The Teller position is the first point of interaction for customers who provides assistance to inquiries about products and services and direct customers to appropriate representatives for more complex questions of transactions. Tellers perform all related transactions involved with cash handling, check cashing, and payment processing while adhering to related regulations and company policies.

Requirements

High school diploma or GED equivalent.
Minimum 6 months of experience as a Teller or combination of training and banking experience required.
Demonstrate ability to use a 10-key calculator.
Must possess the ability to efficiently utilize a computer and all related office applications to include Microsoft Office Excel, Word and the AS400.
Must be able to add, subtracts.
Exceptional time management, communication, customer service skills and/or sales experience a must.
High level of accountability, efficiency and accuracy required.

Nice To Haves

Experience with financial institution software systems highly preferred.
Cash handling experience highly preferred.

Responsibilities

Removes and records payments received through drop box in joint custody with assigned duty manager.
Receives payments for loan, insurance payments and collects service charges as applicable. Verifies amount and examines checks for endorsements.
Explains, promotes, or sells products or services such as loans, insurance, Money Certificates and online payment services.
Enters customers' transactions onto the Teller Platform on the AS400 to record transactions and issues computer generated receipts.
Process payments through debit / credit machine, balance totals prior to settling machines daily.
Posts Insurance payments onto the TAMs system.
Advises customers of interest accrual, where applicable.
Upon approval of an authorized manager, cashes checks and pays out money after verification of signatures.
Balance currency, coin, and checks in cash drawer at end of shift and compares totaled amounts with data displayed on AS400 system.
Prepares nightly deposit for verification by supervisor or assigned duty manager.
Orders supply of cash as needed and verifies upon receipt.
Reviews and maintains security files. Prepares release documents on paid accounts, observes company policy prior to releasing documents to customers on accounts paid off by personal check.
Prepares FIS entries for change fund order and other FIS entries, as needed.
Prepares Currency Transaction Reports (CTR) electronically and forwards it to the Center Manager or Center’s Assistant Manager for signatures and submission to BSA in a timely manner.
Performs other related duties.