Teller I (20) Wilmington Main

TD•Wilmington, NC

1d•Onsite

About The Position

The Teller I works in a TD Store location and plays a key role in delivering legendary customer experiences while processing everyday banking transactions with accuracy and efficiency. This role also involves educating customers on TD's products and services or referring them to a partner for specialized solutions. The Teller I is responsible for consistently executing appropriate behaviors to deliver a Legendary Customer experience, understanding customer preferences, educating them on self-service/digital options, and acting as an advocate by conducting needs-based conversations. They offer financial & digital solutions or refer customers to appropriate partners. The position requires making sound decisions, providing timely problem resolution, and escalating difficult issues to management. Ensuring compliance with company guidelines and regulations like the Bank Secrecy Act and Patriot Act is crucial to minimize risk and protect customers. Key operational tasks include verifying customer identities, balancing cash drawers, ATMs, and Teller Cash Dispensers/Recyclers, adhering to safe deposit box procedures, and maintaining appropriate cash limits and security for cash drawers and vaults. The Teller I is accountable for securely storing confidential customer information, understanding and following dual control, and implementing all security and audit measures to prevent fraud. All required in-classroom and online training must be completed by established due dates.

Requirements

High school diploma or GED
Ability to work during operating hours to include weekends, evenings, holidays as scheduled
Strong organizational skills
Detail-oriented
Ability to function in a fast-paced and changing environment
Excellent communication skills with ability to be concise, clear and consistent

Nice To Haves

6 months work related experience preferred; or equivalent can be demonstrated through any of the following: volunteering, education, military experience
Demonstrated Customer Service skills preferred

Responsibilities

Delivers legendary customer experiences while processing everyday banking transactions with accuracy and efficiency.
Educates customers on TD's products and services or refers them to a partner for specialized solutions.
Executes TD's Brand promise to customers by consistently executing appropriate behaviors to deliver a Legendary Customer experience in the Store.
Performs customer transactions including deposits, withdrawals, loan and safe deposit box payments efficiently.
Processes cash transactions such as cashing checks, verifying currency, balancing cash drawer, and night deposits with a high level of accuracy.
Responds to and resolves customer inquiries and concerns using standard procedures and escalating to management as necessary.
Engages in lobby leadership by orchestrating customer flow, warmly welcoming customers, and guiding appropriately.
Understands customer preferences with banking (when and how they want) and educates customers on self-service/digital options that meet their needs.
Acts as an advocate for the customer by conducting needs-based conversations; offering financial & digital solutions, and/or referring the customer to appropriate partner to provide solutions.
Makes sound decisions and provides timely problem resolution, escalating more difficult issues to management.
Ensures compliance when completing operational activities in accordance with company guidelines and regulations such as Bank Secrecy Act and Patriot Act to minimize risk and protect the customer.
Verifies customers' identities by following customer authentication policies & procedures.
Balances cash drawers Automated Teller machines (ATMs) and Teller Cash Dispensers (TCDs)/ Teller Cash Recyclers (TCRs) as necessary.
Adheres to safe deposit box procedures/operations and guidelines.
Responsible and accountable for cash drawers and vaults including maintaining appropriate cash limits and securing cash at all times.
Accountable for ensuring confidential customer information is securely stored throughout the day.
Understands the importance of and follows dual control.
Follows all security and audit measures to minimize potential loss.
Utilizes bank tools and processes to detect, address and prevent fraud.
Completes all required in-classroom training and on-line training by established due dates.

Benefits

Base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan)
Health and well-being benefits
Savings and retirement programs
Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
Banking benefits and discounts
Career development
Reward and recognition
Regular development conversations
Training programs
Competitive benefits plan
Access to an online learning platform
Variety of mentoring programs