Teller I

FIRSTBANK SOUTHWEST • Amarillo, TX

11d • Onsite

About The Position

Responsible for completing financial transactions, as well as educating and referring customers to the Banks products and services.

Requirements

• High School Diploma/GED or 1 year experience in cash handling or banking.
• General computer skills
• Microsoft Office, specifically Word and Excel
• Treats all customers and fellow employees with respect
• Exceeds customer expectations
• Meets customer needs
• Conducts interactions with honest, ethical, and strong moral principles
• Performs at the highest level
• Takes responsibility for actions
• Does what is expected
• Leads by example
• Works as a team
• Efficiently shares information in a collaborating and proactive manner
• Pays attention to detail
• Solves problems
• Makes sound decisions
• Manages time effectively
• Prioritizes effectively
• Performs multiple tasks simultaneously
• Shows up for work and is on time
• Complies with all laws and regulations
• Completes all required training
• Adheres to Bank Values

Responsibilities

• Organizes teller workstation maintaining adequate cash, forms, and supply inventories for the day’s activities.
• Conducts a variety of customer savings, checking and loan payment transactions in conformance with Bank policy and procedures.
• Reviews and verifies proper identification.
• Maintains accurate records of transactions and initiates proper balancing procedures at the end of each shift, reporting any discrepancies.
• Researches and resolves errors with assistance.
• Manages risk for both the Bank and Bank customers.
• Resolves customer issues with assistance.
• Periodically participates in community events possibly outside of normal business hours.
• Attends morning huddles, staff meetings, and development activities.
• Promotes the bank's products and services; cross-sells bank products.
• May be responsible for bank opening/closing.
• Maintains positive relations with all contacts, customers, and potential customers.
• Answers incoming phone calls.
• Maintains knowledge of the Bank Secrecy Act (BSA) and complies with all aspects, which includes proper completion of Currency Transaction Reports (CTR) and Monetary Instrument Logs (MIL), as needed, and reports unusual or suspicious activity to appropriate Bank personnel.
• Other duties as assigned.

Benefits

• Medical, Rx, Dental, and Vision insurance
• HSA, FSA, and Limited FSA
• Employer paid and voluntary Life Insurance/AD&D
• Short-Term Disability
• Long-Term Disability
• Accident/Hospital Indemnity/Critical Illness voluntary plans
• Identify Theft Protection
• 401k with employer match
• Vacation, Sick Leave, and Holiday pay
• Tuition Reimbursement
• Gym membership discounts
• Annual payrate increases
• Incentive based bonuses

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED