Teller I

First Bank•Candler, NC

14h

About The Position

The Teller I performs routine and intermediate branch and customer service duties. The role handles retail and commercial checking and savings deposits, loan and other payments, check cashing, savings withdrawals, and related teller transactions. It also supports night depository and vault duties, maintains cash controls, and assists customers with bank services. The teller promotes the Bank’s products and services through customer relations and referrals to appropriate staff. Incumbents have less than three years of Teller experience. The position operates computer systems to process account activity and resolve issues within its authority, maintains records and reports, handles routine correspondence and office tasks, and follows branch security procedures. The role must adhere to Bank policies, applicable federal and state regulations—including the Bank Secrecy Act and Anti-Money Laundering Act—and Service Excellence standards. The work takes place in a professional office environment with standard office equipment. The position requires the ability to work scheduled hours and days needed to perform its essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

High school diploma or GED.
Work-related experience may include reception or secretarial duties in a business environment.
Intermediate knowledge of Bank operations, products, and services; related state and federal laws and regulations; and Bank operational policies and procedures.
Excellent organizational and time-management skills, with the ability to work with minimal supervision.
Intermediate skills in computer terminal and personal computer operation, mainframe computer systems, word processing, spreadsheet, and specialty software programs.
Exceptional verbal, written, and interpersonal communication skills; ability to use common sense to carry out instructions and instruct personnel.
Valid driver’s license.
Ability to perform the physical activities described, including standing, walking, sitting, and using hands and fingers; vision, hearing, speech, dexterity, and visual concentration are also required.
Ability to work the hours and days required to complete the position’s essential functions, as scheduled.
Ability to learn, think, concentrate, exercise self-control, and work in a customer relations environment.
Attention to detail and ability to work as part of a team and interact effectively with coworkers and customers.
Ability to exercise discretion and appropriate judgment and to use diplomacy in customer and employee relations situations.

Nice To Haves

Educational experience through in-house training, formal schooling, or financial-industry-related curriculum in business or the financial industry.

Responsibilities

Receive retail and commercial checking and savings deposits, verify required documentation, and issue receipts.
Cash checks, process savings withdrawals and cash advances, and confirm transactions are authorized, properly documented, and within limits; make decisions about questionable items.
Assist with night depository duties, including logging bags, processing deposits, preparing change orders, issuing receipts, and returning bags to customers.
May assist with opening and closing the vault and balancing vault currency and coin.
Operate a computer terminal or personal computer to process account activity, determine balances, and resolve problems within assigned authority.
Issue official checks, traveler’s checks, and gift cards.
Cross-sell Bank products and services and refer customers to appropriate staff.
Perform safe deposit duties, control access, and assist customers.
Receive and process stop-payment and hold orders.
Accept loan, credit card, and installment payments.
Balance the cash drawer daily and verify cash bought from or sold to the vault.
Provide effective customer service and help resolve problems within assigned authority.
Record, file, and update information; sort mail or reports as required.
Answer telephones and direct callers to appropriate Bank personnel.
Process teller work through branch capture and assist with imaging research.
May gather data and process reports, including currency transaction, returned item, overdraft, and callback reports.
Process address changes, check orders, traveler’s checks, incoming and outgoing collections, change orders, and deposit slip corrections.
Type routine letters, reports, and forms; maintain files; copy and fax documents; and order and distribute supplies.
Take steps to ensure the security of branch personnel and Bank procedures; understand opening and closing procedures and other security procedures.
May prepare and verify currency shipment orders.
Complete annual compliance courses and comply with corporate policies, procedures, and applicable federal and state laws and regulations.
Adhere to all levels of Service Excellence standards.
Perform other duties as required.