Teller I

Blue Sky Bank•Cushing, OK

3d•Onsite

About The Position

As a Teller I, you will serve on the front lines of the bank, assisting customers with a variety of financial products and services while ensuring accurate and efficient transaction processing. This role requires strong attention to detail, operational knowledge, and a commitment to delivering outstanding customer service. You will promote bank products and services through referrals and cross-selling, while contributing to a positive team environment and supporting branch operations.

Requirements

High School Diploma or GED
Valid driver’s license, proof of insurance, and reliable transportation
High level of professionalism and integrity
Strong customer service and communication skills
Friendly, courteous, and service-oriented demeanor
Ability to multitask, prioritize, and meet deadlines
Strong attention to detail and organizational skills
Ability to work independently and as part of a team
Ability to navigate multiple systems and platforms
Flexible, adaptable, and willing to learn

Nice To Haves

6 months of banking experience
Cash handling experience
Customer service experience

Responsibilities

Process routine customer transactions, including deposits, withdrawals, payments, and check cashing
Balance and reconcile cash daily to ensure accuracy of all transactions
Verify customer identity and follow all fraud prevention and security procedures
Identify proper endorsements, payees, and signature requirements
Determine when holds are necessary and apply according to policy
Deliver exceptional customer service with professionalism, courtesy, and efficiency
Greet customers in-person and at the drive-thru, creating a welcoming environment
Handle inbound and outbound calls, assist with inquiries, and resolve account-related issues
Respond promptly to customer needs and ensure a positive experience
Exceed customer expectations by going the extra mile
Collect and act on feedback to improve service quality
Identify customer needs and refer opportunities to Market Manager, Personal Banker, or Head Teller
Cross-sell and promote appropriate bank products and services
Maintain strong product knowledge to provide accurate information and solutions
Build and retain customer relationships through consistent, high-quality service
Assist with account maintenance tasks such as ordering checks and debit cards
Enter and maintain data in Retail logs and systems
Support digital banking inquiries and technical assistance
Assist with scanning, indexing, and uploading documents
Utilize SharePoint and internal systems for policies and procedures
Stay current on banking regulations, procedures, and security protocols
Recognize fraud risks such as scams, phishing, and suspicious activity
Ensure compliance with all operational and regulatory requirements
Collaborate effectively with team members to support branch goals
Contribute to a positive and supportive work environment
Demonstrate accountability, reliability, and strong work ethic
Support team success by sharing knowledge and resources
Encourage and motivate coworkers while celebrating team achievements