Teller I

RCB Bank•Arkansas City, KS

1d•Onsite

About The Position

At RCB Bank, we believe that every role within our organization plays a critical part in delivering exceptional service to our customers and communities. The jobs we offer reflect our commitment to building strong, meaningful relationships and maintaining the highest standards of integrity, professionalism, and customer care. We are dedicated to fostering a culture where every team member understands their purpose and impact on our mission to serve the financial needs of our customers while contributing to the economic vitality of the communities we call home. RCB Bank is committed to creating an outstanding experience for our customers in every single interaction, and we desire to differentiate RCB Bank from the competition through exceptional standards of service. All employees, whether in person, on the phone, through email, or online are expected to conduct themselves with the utmost level of professionalism and customer service while adhering to the RCB Bank standards of service: Integrity, Reputation, Professional, Empowered, Welcome, Ownership, Action, Responsive, Relational, and Excel.

Requirements

Customer service and cash handling experience
High school diploma or GED
Successful completion of teller essentials training program after hire
Ability to communicate clearly and effectively with customers and co-workers.
Understanding of basic fraud indicators and commitment to proper escalation procedures.
Ability to manage multiple tasks/projects and deadlines simultaneously.
Care about your community and have a desire to be involved.
Regular and reliable attendance
Ability to work varying hours
Work effectively as a member of a team and independently.
Capable of working harmoniously with diverse personalities of co-workers, staff and customers.

Nice To Haves

Previous teller experience

Responsibilities

Provide excellent customer service while accurately and efficiently processing financial transactions in accordance with bank policies, procedures, and regulatory requirements.
Support RCB Bank’s customer service standards across a multi-branch network by promoting products and services that enhance the customer’s banking experience.
Safeguard Bank assets by following established fraud-prevention, cash-handling, and security procedures.
Obtain customer identification, signatures and other required information; record and process all transactions according to regulations and procedures.
Examine cash, check and other documents submitted for the transaction to verify authenticity, detect potential fraud or suspicious activity, and protect against financial loss; follow procedures for escalating transactions or behaviors that appear unusual or outside normal activity.
Professionally assist customers with questions and concerns during transactions; provide accurate information and refer customers to supervisors or appropriate departments when issues require additional support.
Balance drawer at the end of shift and report any outages to Teller Supervisor.