Teller I - Montgomery

MARION COMMUNITY BANK•Pike Road, AL

100d•Onsite

About The Position

The Teller I position at the Montgomery Office is responsible for handling customer transactions efficiently and accurately, while also providing excellent customer service. This role involves daily deposits and withdrawals, issuing money orders, managing vault cash, processing various customer transactions, and assisting with administrative duties as needed. The position also emphasizes personal and professional development, supporting bank initiatives, and building strong relationships with teammates.

Requirements

Generally 0-2 years of experience.
Handle customer transactions efficiently, with minimal errors and in accordance with the bank’s policies and procedures.
Complete all assigned training by the required deadline.

Responsibilities

Make daily deposits and withdrawals for customers, ensuring proper ID and signature verification.
Issue money orders and accurately complete the transaction in the log book.
Buy and sell money from the vault.
Open mail and process transactions.
Process night drop deposits.
Prepare and verify vault shipments.
Complete Currency Transaction Report forms when necessary.
Accept loan payments for customers.
Accept safety deposit box payments for customers.
Assist customers with reordering debit cards.
Assist customers with re-setting their online banking passwords.
Process cash advances.
Review daily cash items and general ledger reports.
Prepare the daily teller balancing report.
Assist Relationship Banker with administrative duties as needed.
Complete all assigned training by the required deadline.
Deliver unmatched service by consistently executing the MCB PROMISE.
Answer the telephone using MCB protocol.
Warmly transfer calls when necessary.
Develop a conversational competence about all bank products.
Take the initiative to develop product knowledge.
Consistently identify customer needs and present solutions.
Proactively seek opportunities for personal and professional development.
Be growth minded.
Enthusiastically support bank initiatives.
Develop and maintain a supportive relationship with branch and interdepartmental teammates.